Bookstore Operations Assistant

The Bookstore Operations Assistant supports the daily operations of the MassBay Community College Bookstore by providing excellent customer service to students, faculty, staff, and visitors.

Main Bookstore Tasks:

Support daily operations of the bookstore

Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction

Receive, unpack, and stock textbooks, receive shipments in the system

Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes

Coordinate textbook distribution, returns and exchanges

Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester

Liaison with online book distributor and publishers as needed to troubleshoot orders and acess codes

Address, resolve or escalate student, faculty, and staff concerns

Maintain bookstore order and organization

Perform basic administrative tasks

Work independently and collaboratively in a fast-paced higher education environment

Qualifications:

Strong communication and interpersonal skills

Ability to lift and move boxes up to 30-40 pounds

Proficiency with Microsoft Office and basic computer applications

Ability to work flexible hours during semester start-up and peak periods