Bookstore Operations Assistant

Bookstore Operations Assistant
Wellesley, MA
3 months

Short Description:
The Bookstore Operations Assistant supports the daily operations of the MassBay Community College Bookstore by providing excellent customer service to students, faculty, staff, and visitors.

Complete Description:
Main Bookstore Tasks:
- Support daily operations of the bookstore
- Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction
- Receive, unpack, and stock textbooks, receive shipments in the system
- Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes
- Coordinate textbook distribution, returns and exchanges
- Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester
- Liaison with online book distributor and publishers as needed to troubleshoot orders and acess codes
- Address, resolve or escalate student, faculty, and staff concerns
- Maintain bookstore order and organization
- Perform basic administrative tasks
- Work independently and collaboratively in a fast-paced higher education environment

Qualifications:
- Strong communication and interpersonal skills
- Ability to lift and move boxes up to 30-40 pounds
- Proficiency with Microsoft Office and basic computer applications
- Ability to work flexible hours during semester start-up and peak periods