BOOST Case Manager

POSITION SUMMARY

The BOOST Case Manager is an experienced human services professional responsible for providing comprehensive case management and administrative support for the BOOST program. This position works with a high degree of independence and plays a key role in supporting participant success by addressing basic needs, coordinating community resources, and assisting with education and workforce advancement. The Case Manager also supports program outreach, recruitment, marketing, and community engagement activities.

GENERAL DUTIES & RESPONSIBILITIES:

Case Management & Participant Support

• Establish and maintain positive, supportive relationships with BOOST participants.
• Assist participants in enrolling in local colleges, universities, training programs, and apprenticeships aligned with their career goals.
• Conduct regular follow-up with participants to monitor progress toward educational and vocational goals.
• Identify and address barriers to success through case management activities, including needs related to healthcare, mental health, basic needs, and employment.
• Maintain up-to-date knowledge of community resources, including 211 and other social service systems.
• Collaborate and refer participants to community providers to ensure timely, effective support for individuals and families.

Program Outreach, Marketing & Community Engagement

• Support program recruitment efforts by marketing BOOST services to parents, caregivers, and local stakeholders.
• Participate in planning, implementation, and coordination of center events.
• Represent the program at community events, meetings, and outreach activities to build partnerships and visibility.
• Build and sustain relationships with community partners to enhance program offerings and participant success.

Administrative & Operational Responsibilities

• Complete required documentation, including family assessments, evaluations, and reporting materials.
• Provide coordination and support for family center volunteers and the clothing bank.
• Work collaboratively with agency staff to ensure that program enrollment meets targeted capacity.
• Perform other duties as assigned by the Program Supervisor, Director, or agency leadership.

PERFORMANCE & QUALITY IMPROVEMENT (PQI) RESPONSIBILITIES

• Ensure accurate and consistent collection of program data.
• Participate in quarterly file reviews to maintain quality and compliance.
• Identify trends, patterns, and areas for improvement in administrative and program services.
• Utilize data results to support strategic decision-making and continuous program improvement.

QUALIFICATIONS

• Associate degree in Human Services, Social Work, or a related field preferred; a minimum of two years of experience in social services strongly encouraged.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Bilingual ability (Spanish/English) strongly preferred.
• Demonstrated cultural competence and commitment to integrating diverse cultural beliefs and practices into service delivery.
• Strong networking skills and familiarity with local community resources and best practices in family-focused support.
• Personal attributes include empathy, warmth, reliability, professionalism, and a strength-based approach.
• Ability to work independently, exercise sound judgment, adapt to changing priorities, and maintain high levels of motivation.