Communication Skills, Detail Oriented, Driver's License, English Language, Estate Management, Housekeeping/Cleaning, Leadership, Organizational Skills, Presentation/Verbal Skills, Quality Metrics, Systems Maintenance, Team Player, Writing Skills
Private family seeks an experienced, polished, and highly service-oriented Senior Housekeeper / Housekeeping Operations Lead to oversee the day-to-day housekeeping operations of their Brookline, Massachusetts residence. This is a full-time opportunity for a seasoned private service professional who takes pride in maintaining an impeccably presented home while leading a collaborative housekeeping team.
Working under the direction of the Estate Manager, the Senior Housekeeper will oversee the daily workflow of three housekeepers while collaborating with a fully staffed household. The primary focus of this role is the interior presentation, cleanliness, organization, and operational flow of the residence. The ideal candidate is hands-on, exceptionally detail-oriented, and accustomed to maintaining luxury homes to five-star hospitality standards while exercising the utmost discretion.
This position follows a Sunday and Monday schedule of 11am – 7pm and Tuesday through Thursday 8 am–4pm, with flexibility for occasional overtime as household needs require. The successful candidate will be highly intuitive, able to work quietly and unobtrusively while the principals are in residence and possess the judgment to recognize when to perform tasks without disrupting the household. This is an outstanding long-term opportunity offering excellent benefits within a professional, fully staffed private residence.
Responsibilities include, but are not limited to:
- Perform all aspects of museum-quality housekeeping, daily cleaning, deep cleaning, and meticulous care of the residence
- Maintain specialty surfaces, fine furnishings, artwork, antiques, marble, wood, leather, silver, and other luxury finishes using proper care techniques
- Ensure the residence remains impeccably maintained, organized, and guest-ready at all times
- Perform evening turndown service on designated evenings, including preparation of bedrooms, bathrooms, and primary living spaces
- Maintain organizational systems throughout closets, pantries, bathrooms, storage areas, and utility spaces
- Monitor and replenish household inventories, supplies, and consumables as needed
- Process incoming packages, coordinate returns, and maintain orderly household storage areas
- Conduct routine walkthroughs to identify maintenance concerns and communicate findings to the Estate Manager
- Oversee the daily workflow, quality standards, and task delegation of the housekeeping team while providing ongoing guidance and training
- Work collaboratively with the Estate Manager and household staff to ensure seamless day-to-day operations
- Exercise sound judgment by working discreetly around the principals and adapting workflow to household routines and schedules
- Assist with household presentation, including kitchen organization, refrigerator maintenance, and table setting as requested
- Maintain the highest standards of professionalism, discretion, and confidentiality at all times
- Additional housekeeping and household support responsibilities as requested
Requirements:
- Strong command of the English language with exceptional written and verbal communication skills
- Excellent references from both current and previous employers
- Minimum 7+ years of experience working in luxury private households or comparable five-star hospitality environments
- Previous supervisory or housekeeping leadership experience strongly preferred
- Extensive knowledge of museum-quality cleaning techniques and proper care of luxury finishes, antiques, artwork, and specialty surfaces
- Exceptional organizational skills with meticulous attention to detail
- Ability to work independently while collaborating effectively within a fully staffed household
- Professional, polished, discreet, and service-oriented demeanor
- Strong work ethic with a proactive, positive, and "no task too small" attitude
- Ability to anticipate household needs while exercising excellent judgment and maintaining complete confidentiality
- Comfortable working in a home with pets
- Flexibility to work occasional overtime as household needs require
- Valid Driver's License with a clean driving record
- Legally authorized to work in the United States
Compensation: $45.00–$48.00 per hour, commensurate with experience.
Benefits: Comprehensive medical benefits, 401(k), 10 paid vacation days, 5 paid sick days, paid holidays, premium holiday pay when working