Boutique Manager | UES

• Conduct annual performance reviews to assess training needs and discuss progress with team members. 

• Prioritize people development by arranging ongoing one-to-one time with direct reports to review sales results, opportunities, and provide well rounded performance feedback. 

• Strive to foster an environment where mutual feedback is encouraged. 

• Provide 30-60-90-day review to all new hires. 

• Conduct regular 1:1 meeting with staff providing well-rounded performance feedback.  

• Partner with the human resources team to source, hire and retain a diverse team of top talent.   

• Equip direct reports to understand and follow company policies and guidelines. 

• Partner with the internal education department (EDU) on training, product resources and KPI metrics. 

• Ensure clear and consistent communication with your manager regarding store updates, successes, challenges and matters of importance  

Sales Management 

• Communicate directly with store vendors, cross functional partners and sales representatives.  

• Operate Credo Live to support our online clientele. 

• Develop business strategies to grow the guest database, increase store traffic and optimize sales. 

• Meet sales goals by training, motivating, mentoring, and providing feedback to the sales team. 

• Forecast payroll to ensure associates can maximize productivity and workload. 

• Partner with marketing to propose and execute innovative ideas to increase brand awareness. 

Retail Operations 

• Maintain store visual standards in accordance with Credo Beauty’s merchandising guidelines. 

• Oversee all store maintenance in partnership with retail operations. 

• Manage and resolve all issues that arise from our guests (complaints, grievances, etc.) 

• Manage store inventory levels, record discrepancies, returns and shrink with accuracy.  

• Train store team to understand and adhere to guidelines for store safety, incident reports, OSHA, and emergency action plans. 

• Ensure all employees are following store standards and operating procedures, including workplace safety, inventory control and loss prevention.  

Strategic Planning 

• Understand key metrics for assessing engagement (turnover/promotion trends) and regularly review progress and action plans. 

• Identify challenges and meet them with thoughtful and meaningful solutions. 

• Act as a champion of change with brand, corporate, and transformational initiatives. 

• Find creative ways to enhance the guest experience, associate engagement and overall store performance.  

We would love to hear from you if you have…  

• 3-5 years in a retail leadership position (Assistant Boutique Manager or Boutique management). 

• Strong and empathetic leadership presence and confident approach to business acumen.  

• Guest management skills and guest service experience in beauty retail stores is a plus. 

• Excellent organizational, analytical and management skills. 

• Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help their team succeed. 

• A talent for drawing in, recognizing, and motivating individuals.  

• Excellent emotional intelligence, resilience, communication, and team-building abilities. 

• Flexible availability to workdays/early evenings, weekends and holidays. 

• Previous experience with POS systems & payment systems.  

• Ability to think on your feet and react quickly to store needs. 

• Act with integrity in words and actions while consistently demonstrating care and compassion.  

• Efficiency in Microsoft 360, Microsoft Suite, and using company hardware (iPads, PC/Mac laptop). 

• The ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk on the sales floor for an entire shift, work in a fragrance filled environment & apply cosmetic products during demonstrations.