Box Office Assistant
COMPANY DESCRIPTION
For 30 years, the International Festival of Arts & Ideas ("Arts & Ideas") has inspired and delighted
audiences with an annual program of over 200 performing arts and humanities events year-round, at
least 80% of which are free.
Focused events in June range from world and nationally-renowned speakers sharing the stage with critical local voices for discussions on democracy, to jazz concerts, theatrical performances, dance; takeout mixology classes; bike and walking tours; and live, individual performances by local on-call artists on front lawns and sidewalks throughout the area.
Year-round programs include special town-hall events, a fellowship program for youth, planning and implementing mini-festivals in New Haven's culturally-rich neighborhoods, participation in the NEA Big Read, and our annual Visionary Leadership Award program.
PRIMARY DUTIES & RESPONSIBILITIES
Working under the supervision of the Box Office Lead (BOL), the Box Office Assistant (BOA) will help in maintaining customer service by providing patrons with an easy, friendly, accommodating, and memorable experience, from purchasing a ticket or making a reservation to attending the event. The BOA will assist with phone calls, venue/will call check-ins, ticketing/reservation inquiries, and other related assistance while ensuring a seamless interaction between us and our customers.
Box Office
• Sell tickets and answer customer inquiries over phone, email, and at in-person info
booths on the New Haven Green.
• Help the BOL maintain packages, discounts, and other box office functionality.
• Attendance at events to sell pre-show tickets and distribute will-call tickets.
• Reconcile income and inventory after events; return remaining inventory to venues.
REQUIREMENTS
• Must have at least 1 year of sales/transactional experience
• Must be highly organized and detail-oriented
• Familiarity with box office software is required; knowledge of Eventbrite is a plus
• Ability to handle multiple tasks and priorities with efficiency and poise
• Excellent written, verbal, and interpersonal communication skills
ORGANIZATIONAL DESIRES
• Interest in the arts & performing arts
• Conversational Spanish
• Familiarity with the neighborhoods and communities in and around New Haven
CLASSIFICATION
• Job Type: Part-Time (Seasonal)
• Pay: $20.00 per hour
• Schedule: Mid-May through June (up to 32hrs per week)
*Note: With occasional weekend and late-night hours during the summer (April-June)
• Location: 195 Church Street 12FL New Haven, CT 06510