Box Office Attendant | Part-Time | Angel Of The Winds Arena

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview:

The Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Angel of the Winds Arena. This is a great position for college students looking for part-time work, full-timers who have free time in the late afternoon starting at 4:00 pm, and those who are looking for a little extra income in a fun, fast-paced, customer-service part-time environment.

 

This role will pay an hourly rate of $20.77.

 

Benefits for part-time roles: 401(k) savings plan and 401(k) matching. 

 

This position will remain open until December 25, 2026.

Responsibilities:

• Operates Ticketmaster to process ticket sales for all events ticketed through the arena.
• Provides accurate information regarding ticket prices, event dates and times, parking, directions to the arena and arena offices, and general downtown Everett information.
• Collects and accurately records customer information for advance ticket sales.
• Maintains clean, organized, and fully stocked workstations, including necessary supplies, flyers, and informational materials.
• Assists patrons with special requests, concerns, and ticketing issues, providing appropriate resolutions or directing them to the appropriate resource.
• Answers incoming telephone calls and provides courteous and accurate assistance to patrons.
• Provides information regarding ADA accommodations and accessibility services both in person and over the telephone.
• Performs general office and administrative duties as assigned.
• Reconciles individual ticket sales and ensures accurate handling and accounting of ticket revenue.
• Performs other duties and responsibilities as assigned.

Qualifications:

• Previous customer service experience is required.
• Previous box office, ticketing, or cash-handling experience preferred.
• Demonstrated proficiency with web-based customer service and ticketing software, including the ability to navigate multiple screens, menus, and drop-down selections quickly and accurately using a computer mouse.
• Demonstrated ability to maintain a professional and courteous approach when interacting with patrons, coworkers, and other staff.
• Ability to remain calm, composed, and knowledgeable when assisting patrons in person and over the telephone.
• Ability to work effectively in a fast-paced and occasionally stressful environment.
• Ability to effectively multitask and prioritize responsibilities while maintaining accuracy and attention to detail.
• Must maintain a professional appearance and demeanor at all times.
• Ability to establish and maintain effective working relationships with box office, administrative, ice hockey, and arena operations staff.
• Ability to stand for extended periods of time and remain mobile throughout the workday as required.
• Must be available to work a flexible schedule based on the Arena's event schedule, including evenings, weekends, and holidays as needed.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.