Box Office Manager

Box Office Manager

Salary

$47,001.00 - $55,296.00 Annually

Location

Main Campus - Orem

Job Type

FT Nonexempt Salaried Staff

Job Number

FY2706420

Division

VP Academic Affairs

Department

School of the Arts

Opening Date

08/11/2026

Closing Date

8/18/2026 11:59 PM Mountain

Required Documents Needed to Apply

Resume

Cover Letter

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

The Box Office Manager reports to the Director/Senior Manager of Patron Services (or equivalent) and provides leadership for ticketing operations and front-line patron services for a mid-size university performing arts center serving academic productions, external rentals, and a presented series. This role is a key operational partner in ensuring a consistent, high-quality patron experience and accurate, secure ticketing practices across events. The Box Office Manager is entrusted with confidential and sensitive information (patron data, financial/tender details, internal reporting, and operational communications) and is accountable for box office readiness, procedure compliance, and staff support during on-sales and performance operations. The Box Office Manager helps maintain ticketing systems, workflows, and reporting practices aligned with university policy and established internal controls. Participates in the recruitment, onboarding, scheduling, and performance feedback processes for student employees and temporary production staff.

Summary of Responsibilities

• Patron Services & Customer Experience Leadership: Provide day-to-day leadership for patron service delivery at ticket windows and through phone/email correspondence, ensuring a welcoming, solutions-oriented experience. Resolve patron concerns (exchanges, seating issues, late seating policies, accessibility needs, and refunds within policy) using sound judgment and professionalism. Support consistent patron communication by helping interpret and enforce house and ticketing policies in coordination with Front of House and other operational partners. Maintain strong working relationships with internal departments and external partners as assigned to ensure accurate information flow and a smooth patron experience across academic, rental, and presented events.

• Ticketing Operations & Event Setup Coordination: Process ticket sales, exchanges, refunds, discounts, comps, donations (if applicable), and subscription/package orders in accordance with policies and established procedures. Build and maintain events in the ticketing system as assigned, including pricing, holds/allocations, discount codes, fees, accessibility seating, and on-sale windows. Coordinate ticketing needs across academic productions, rentals, and presented events, ensuring ticketing configuration aligns with performance requirements, contracts, and public-facing communications. Monitor ticketing setup for accuracy and identify issues or inconsistencies requiring correction or escalation.

• Financial Accountability, Cash Handling & Event Settlements: Ensure accurate daily/event reconciliation practices, including cash drawer balancing, settlements, batch closeouts, and required documentation. Uphold university policies and internal controls related to cash handling, PCI compliance, and secure tender management. Identify and escalate discrepancies, document resolutions, and support compliance with fiscal requirements tied to ticketing operations. Maintain confidentiality and accuracy in all financial and patron-related handling, reporting, and communications.

• Reporting, Records & Ticketing System Stewardship: Create and distribute routine ticketing reports and event summaries (sales, attendance, settlements, and other approved reporting) to internal stakeholders and authorized external partners as assigned, maintaining confidentiality and data integrity. Maintain accurate patron records and support database standards, ensuring appropriate handling of sensitive patron information. Assist with ticketing system troubleshooting and coordinate with vendors and/or campus partners to support reliable system performance, updates, and secure transaction processing within established escalation paths. Support documentation needs for audits or internal reviews related to ticketing activity, reporting, or settlements.

• Staff Training, Supervision & Procedures: Train, schedule, and supervise student employees and part-time/event ticketing staff as assigned to ensure preparedness for on-sales and performance operations. Establish, document, and maintain box office procedures, quick-reference guides, and customer service standards to promote consistent service and transaction accuracy. Provide on-the-spot coaching and support during high-volume sales periods and event rushes to ensure calm, efficient operations and consistent adherence to policy and procedure.

• Performs other job-related duties, as assigned.

Qualifications / Licenses / Certifications

High school diploma or equivalent; 1-3 years of customer-facing experience (ticketing, hospitality, retail, call center, or similar)

Preferred Qualifications:

Associate's or bachelor's degree (arts administration, business, communications, or related field); performing arts ticketing experience; experience with a ticketing platform (e.g., E-tix (preferred), AudienceView, Tessitura, Paciolan, Spektrix, Eventbrite, etc.).

Knowledge / Skills / Abilities

Knowledge

• Working knowledge of performing arts ticketing operations, patron service standards, and common box office policies and practices.

• Knowledge of secure cash handling practices, internal controls, PCI compliance expectations, and confidentiality requirements.

• Knowledge of operational coordination needs across academic productions, external rentals, and presented events.

• Knowledge of standard office tools (Google Workspace or Microsoft Office), spreadsheets, and routine reporting practices.

Skills

• Skill in delivering professional, empathetic, solutions-oriented customer service in high-volume, time-sensitive environments.

• Skill in accurate transaction processing and maintaining detailed, confidential records.

• Skill in event setup within a ticketing system (pricing, holds, discounts, allocations, accessibility seating, on-sale timelines).

• Skill in daily/event reconciliations, settlements, documentation, and basic reporting.

• Skill in training and supporting student employees and part-time staff through clear procedures and coaching.

Abilities

• Ability to handle confidential patron and financial information with integrity and discretion.

• Ability to interpret and apply policies consistently and escalate exceptions appropriately.

• Ability to manage competing priorities during on-sales and event nights while maintaining accuracy and composure.

• Ability to work collaboratively across departments and communicate clearly with patrons, staff, and partners.

• Ability to work evenings/weekends and perform essential physical functions

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.

Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.

01

Do you have at least 1 year of customer-facing experience (ticketing, hospitality, retail, call center, or similar)?

• Yes
• No

02

Have you worked in a Box Office?

• Yes
• No

03

Do you have experience with Etix?

• Yes
• No

04

Please list all ticketing systems you have worked with.

05

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

06

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu