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Box Office Ticket Seller

DPAC

Durham, North Carolina

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JOB DETAILS
SKILLS
Card Processing, Cash Management, Cellular Telephone, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Mobile Applications, Resolve Customer Issues, Sales, Sales Management, Telesales, Transaction Processing/Management
LOCATION
Durham, North Carolina
POSTED
3 days ago
A Ticket Seller<\/b> at DPAC is the first point of contact for our customers.  <\/span><\/span>You’ll provide accurate event information, assist with ticket purchases and exchanges, and guide customers through our website and mobile ticketing applications.<\/span><\/span>
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At DPAC, you’ll find a fun and fast -paced work environment where your contributions are key to ensuring a positive customer experience.<\/span><\/span>
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If you’re ready to be part of one of America’s premier live entertainment venues, we invite you to apply and join us in celebrating the arts!<\/span><\/span>
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What you’ll do:<\/span><\/span><\/b>
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  • Customer Service: We are here to help. <\/span> <\/span>With a positive attitude, you will answer customer questions and assist with ticket sales.<\/span><\/span><\/span><\/span>
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  • Eye for Detail: You will manage all transactions with the upmost accuracy.  <\/span><\/span>You will verify that the events you are selling and exchanging are in line with the customer’s request.<\/span><\/span><\/span><\/span>
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  • Guidance: You will lead customers through using the DPAC App, downloading tickets to their digital wallets, and using their phone as their ticket.<\/span><\/span><\/span><\/span>
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  • Season Tickets: Assist season ticket holders with exchanges, purchases, and ticket delivery.<\/span><\/span><\/span><\/span>
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  • Sales Management: Process incoming ticket sales via phone and in person.<\/span><\/span><\/span><\/span>
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  • Cash Handling: Manage cash and credit card transactions responsibly and accurately.<\/span><\/span> <\/span><\/span><\/b><\/span><\/span>
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    What you'll bring:<\/span><\/span><\/b><\/span>
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    • Computer Skills: While not mandatory, familiarity with ticketing systems and mobile phones is a plus.<\/span><\/span><\/span><\/span>
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    • Communication: Willingness to listen and speak positively to coworkers and customers.  <\/span><\/span>Must be able to share information with customers to ensure a smooth transaction and that all questions are answered.<\/span><\/span><\/span><\/span>
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    • Award Winning Attitude: You will bring a positive outlook and understanding to assisting customers and making sure their experience is spectacular.<\/span><\/span><\/span>
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      While your job description provides a roadmap for your role, it’s not set in stone. We value adaptability. So, there may be times when we’ll ask you to try something new, contributing beyond your regular duties.<\/span><\/span>
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      Requirements
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      Physical Requirements:<\/span><\/b>
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      • Ability to look at a computer screen for extended periods of time.<\/span><\/span><\/span>
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      • Comfort with frequent standing or prolonged sitting.<\/span><\/span><\/span>
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      • Must be able to clearly communicate with customers.<\/span><\/span><\/span>
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        Additional Requirements:<\/span><\/b>
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        • High School Diploma or GED.<\/span>
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        • Reliable transportation to Durham, NC.<\/span>
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        • Must be at least 18 years old.<\/span>
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        • Legally able to work in the United States.<\/span>
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          Requirements<\/h3>
          Application Requirements:
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          • Please submit a resume and cover letter for consideration.<\/span>
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About the Company

D

DPAC

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