Branch Banking Region Manager (Oahu)

Position Function:

Leads a team of highly skilled professionals able to consistently meet and exceed the specific financial needs of the communities within the designated region, including consumers and local businesses, by providing:

• An access point tailored to the needs and preferences of the customers for the region
• High value, advice-oriented relationships and exception management
• Network flexibility
• High level of customer responsiveness and service
• Local market alignment
• Actively engage with branches and provide physical presence to foster a culture of success.
• Accountable for achieving sales, service, and profitability goals of the designated region, while ensuring regulatory and legal compliance.

Key Responsibilities

Financial/Production Accountabilities (30%)

Develops and executes relationship sales and service strategies and tactics to achieve the following goals for the designated region:

• Controllable net operation income
• Deposit portfolio growth
• Lending portfolio growth
• Fee income generation
• Service excellence standards
• Customer retention, growth and expansion of relationship
• Digital First growth

Customer and Community Relationships (30%)

Develops, serves, and retains a diverse customer base reflective of the communities within the designated region. Serves as a community leader, including supporting community initiatives and the legislative process as appropriate. Performance is measured against the following indicators:

• Market share
• Targeted overall customer retention and HVC (High Value Customer) retention rate
• Externally administered customer satisfaction surveys
• Serves on a minimum of 2 key community-based organizations, and in a leadership role for at least one of the two
• Knows and is known by State and County elected officials representing designated community

People Management (20%)

• Attracts, develops, and retains the right staff to achieve short- and long-term goals and objectives
• Creates an environment where the Bank's performance management process is administered fairly and holds others accountable
• Addresses performance issues appropriately, provides frequent development opportunities, and makes investments to allow for the advancement of existing staff
• Demonstrates an understanding of, and actively supports, the Bank's EEO and AAP practices &policies
• Embraces diversity and demonstrates the Bank's core values in everyday behavior

Ownership and Management of Key Processes (20%)

• Owns and manages the key processes required to achieve customer satisfaction and Controllable NOI of the designated region; makes key business decisions to achieve desired results
• Responsible for approving policy exceptions and credit decisions, within stated authority limits
• Balances risk versus opportunity/customer relationship, and ensures operations are efficient and sufficient to pass operational and compliance audits, and legal review

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Minimum Qualifications:

Education:

• Bachelor's Degree from an accredited 4 year university in Business or related field, or equivalent work experience.

Experience:

• 9+ years of small business and consumer lending experience, including developing and actively managing a team of portfolio managers and/or a portfolio of high value customers.
• 9+ years of sales management experience in the financial services industry.
• 7+ years of management experience.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.