Call Centers, Consulting, Customer Support/Service, Detail Oriented, Follow Through, Organizational Skills, Presentation/Verbal Skills, Service Delivery, Time Management, Writing Skills
LOCATION
Honolulu, HI
POSTED
2 days ago
Job Description
First Hawaiian Bank is currently seeking an experienced, supportive, organized Branch Call Support Consultant to join our Service Delivery Division.
Compensation:
The annual salary range for this role is $45,500- $59,000/yr; commensurate with experience.
The successful candidate will be hired for the level of the position that aligns with their experience.
Work Schedule:
Monday - Friday 8:00AM to 5:00PM (hours may vary)
Responsibilities
In this role, you'll be responsible to support Branches, Call Center, and other departments in assisting customers with the resolution of operational inquires and concerns.
Qualifications
The ideal candidate will have:
Bachelor's degree in a business-related field, or equivalent experience required
3 years of progressively responsible experience in a branch environment required
Familiarity with technology systems
Work experience in a customer service-oriented field preferred
Good written and verbal communication
Able to handle confidential matters judiciously
Possesses attention to detail with excellent follow-through
Able to work under pressure with multiple deadlines
Good time management skills
Flexible and adaptable to work various hours, days, weekends and holidays