Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Fax Machines, Maintenance Services, Operational Support, Operations, Order Delivery, Order Processing, Order/Customer Fulfillment, Organizational Skills, Problem Solving Skills, Quality Management, Record Keeping, Resolve Customer Issues, Telephone Skills, Track Customer Issues
Job Summary
Provides frontline customer service support in a branch setting by assisting customers with inquiries, processing orders, managing communications, and ensuring a positive customer experience. Supports daily operations by coordinating with internal teams and maintaining accurate customer records while delivering professional and empathetic service.
Essential Duties & Responsibilities
- Answer and manage incoming calls, ensuring proper distribution and follow-up
- Assist walk-in customers with inquiries and service requests
- Accurately record and maintain customer information and documentation
- Process and fulfill orders for delivery or pickup
- Manage incoming and outgoing communications (calls, faxes, etc.)
- Coordinate documentation and requirements with external stakeholders
- Resolve customer issues and complaints in a professional manner
- Maintain high-quality customer service standards and experience
- Collaborate with internal teams to ensure smooth operations
- Stay updated on products, services, and procedures
Minimum Requirements / Skills
- Strong customer service and communication skills
- Professional phone etiquette
- Problem-solving and complaint resolution ability
- Attention to detail and organizational skills
- Ability to work in a fast-paced environment
- Willingness to learn and adapt
- Reliable and punctual work ethic