Branch Director of Clinical Services

Join a Team That Puts YOU First! At Emblem Hospice, we do things differently. Our philosophy is simple: our team comes first. When you feel supported, empowered, and valued, you deliver the kind of care that changes lives. That's why we invest in your growth from day one, through mentorship, ongoing education, and a culture that encourages intelligent risk-taking and innovation. If you're passionate about making a difference and want a career that grows with you, Emblem is the place to be!

Your Impact

The Branch Director of Clinical Services is responsible for the overall leadership, administration, and clinical operations of the hospice branch. This role ensures the delivery of high-quality, patient-centered hospice care in compliance with federal, state, and accreditation standards. The Branch Director oversees clinical staff, maintains regulatory compliance, drives operational performance, and promotes a culture of compassion, excellence, and teamwork. Primary responsibilities include:

• Direct and manage daily hospice clinical operations for the branch.
• Provide leadership, supervision, and support to clinical staff, including nurses, aides, social workers, chaplains, and other interdisciplinary team members.
• Ensure the delivery of safe, effective, and compassionate hospice services in accordance with physician orders, care plans, and organizational policies.
• Monitor quality outcomes and implement performance improvement initiatives.
• Ensure compliance with Medicare Conditions of Participation, Arizona state regulations, and applicable accreditation standards.
• Oversee patient admissions, care coordination, case management, and discharge processes as appropriate.
• Participate in hiring, onboarding, performance evaluations, coaching, and staff development.
• Manage branch staffing to ensure appropriate coverage and continuity of care.
• Collaborate with physicians, referral sources, hospitals, skilled nursing facilities, assisted living communities, and other healthcare providers.
• Monitor clinical documentation for accuracy, timeliness, and regulatory compliance.
• Investigate and resolve patient, family, and staff concerns in a professional and timely manner.
• Support census growth and business development initiatives through relationship building and community engagement.
• Maintain branch readiness for audits, surveys, and regulatory reviews.
• Participate in budget management and resource utilization to support operational efficiency.

Our Commitment To You

• Opportunity to make a meaningful impact on patient care and access to services.
• Professional development and growth opportunities.
• A mission-driven organization dedicated to improving the lives of patients and families throughout Arizona

Requirements

• Current, unrestricted Registered Nurse (RN) license in the State of Arizona required.
• Bachelor's degree in Nursing or a healthcare-related field preferred.
• Minimum of three (3) years of hospice or home health leadership experience required.
• Demonstrated knowledge of hospice regulations, Medicare guidelines, and clinical best practices.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and lead interdisciplinary teams effectively.
• Proficiency with electronic medical record (EMR) systems and Microsoft Office applications.
• Valid Arizona driver's license, reliable transportation, and proof of automobile insurance.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.