CLASSIFICATION PURPOSE:
The primary purpose of the Branch Manager classification is to manage, coordinate, and supervise an Auto Title branch office to maintain routine, daily procedural matters.
JOB DUTIES:
Schedules staff and provides work direction on daily basis, prepares bi-weekly payroll, and oversees training of staff. Monitors and provides assistance and informational services to customers (e.g., businesses, general public, governmental agencies, vehicle dealerships), in-person or by telephone regarding notary requirements, verification of documents submitted by customer, processing transactions, determining authenticity of documentation, and the issuance and transfer of vehicle title documents. Answers questions regarding title procedures, forms, and routine, daily procedural matters. Validates balancing of cash drawers for cashiers. Acts as back-up cashier to accept and validate money from payment of fees as required for various transactions using ATPS system (e.g., accepts money/check, makes change, validates and forwards documents to appropriate section/division, issues receipts). Maintains a balanced cash drawer and daily records of all transactions (e.g., purchase of vehicle title, legal documents).
Responsible for maintaining staff time sheets and bi-weekly usage report, evaluating staff performances, allocating personnel, acting on staff problems, and counseling/disciplining staff. Makes recommendations in selection, transferring/promoting, and discharging of staff. Designs and implements work procedures, reports unit status and progress to upper management and coordinates work with agencies served to ensure customer satisfaction. Maintains regular and predictable attendance.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
MAJOR WORKER CHARACTERISTICS:
Knowledge of bookkeeping; supervision; office management; agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts & draw valid conclusions; add, subtract, multiply & divide whole numbers; copy material accurately & recognize grammatical and spelling errors; complete routine forms; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; establish friendly atmosphere as supervisor of work unit; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:
Bachelor's degree in business administration, public administration, or related field with three (3) years of related experience; or any equivalent combination of training and experience.
Additional Requirements
No special license or certification is required.
Supervisory Responsibilities
Ability to assign, review, plan, and coordinate the work of other employees, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, to act on employee problems, to evaluate staff performance, to maintain staff timekeeping, and to recommend and approve the transfer, promotion, or salary increase of other employees.
UNUSUAL WORKING CONDITIONS:
This is an unclassified position that serves at the pleasure of the Clerk of Courts. May need to travel to meetings, training sessions, or other work-related appointments. May occasionally work evenings, weekends, or holidays.
Benefits include: