Branch Manager

• Establish clear expectations for customer service, operational accuracy, relationship growth, compliance, teamwork, and accountability.
• Supervise assigned branch employees, coordinate work assignments, and maintain appropriate staffing and management coverage.
• Coach employees, provide regular feedback and recognition, and identify training and development needs.
• Complete timely, constructive performance evaluations and follow through on individual and branch goals.
• Participate in recruiting, hiring, onboarding, cross-training, performance management, and corrective action in coordination with Human Resources and retail leadership.
• Review staffing needs and provide documented compensation recommendations through the Bank's established approval process.
• Communicate Bank updates, departmental requests, and procedural changes clearly and promptly.
• Promote a respectful workplace that reflects FCN Bank's core values of Family, Community Minded, Ownership, and Excellence.

• Provide courteous, prompt, accurate service and set consistent customer service expectations for the branch.
• Open deposit accounts and provide ongoing account support in accordance with Bank procedures.
• Assist customers with debit cards, online banking, bill pay, and other available services.
• Identify customer needs through relationship conversations and recommend appropriate products, services, or referrals.
• Collaborate with lending, mortgage, treasury management, commercial lending, and other Bank partners to meet customer needs.
• Respond promptly to customer inquiries and correspondence and resolve concerns within assigned authority.
• Coach employees to recognize relationship opportunities and make qualified referrals.
• Support established branch goals for deposits, customer retention, and relationship growth.

• Oversee daily branch operations, including opening and closing procedures, staff assignments, and required internal controls.
• Perform or oversee assigned audits and cash controls involving teller drawers, teller stations, the ATM, vault, and other branch assets.
• Monitor adherence to branch security procedures, including camera checks, alarm testing, and access controls within assigned responsibility.
• Ensure employees follow applicable Bank policies, procedures, and banking requirements, including Bank Secrecy Act/Anti-Money Laundering, information security, privacy, and suspicious activity escalation procedures.
• Report suspected fraud, suspicious activity, security incidents, customer complaints, and other significant concerns through appropriate Bank channels.
• Maintain branch readiness for audits and reviews and follow through on corrective actions within assigned responsibility.
• Identify operational problems and recommend practical improvements while maintaining appropriate controls.
• Coordinate equipment and facility concerns with the appropriate departments to maintain a safe, professional, and functional branch.

• Represent FCN Bank professionally at community, civic, charitable, and business activities.
• Participate consistently in relevant market organizations, such as chambers of commerce and service clubs.
• Develop relationships with community members, local businesses, and referral sources.
• Attend assigned community and business events, including occasional activities outside normal branch hours.

• Complete required training and maintain knowledge of Bank products, services, systems, and procedures.
• Perform additional duties related to the position as assigned.

• Ability to lead, coach, develop, and hold employees accountable.
• Strong customer service, relationship-building, and consultative sales skills.
• Knowledge of branch operations, deposit products, internal controls, and banking procedures.
• Sound judgment and the ability to make decisions within assigned authority and Bank policies.
• Effective written and verbal communication, active listening, and conflict resolution skills.
• Ability to analyze information, identify problems, and implement practical solutions.
• Strong planning, organizational, and time management skills.
• Ability to manage competing priorities and remain professional under pressure.
• Accuracy, adaptability, initiative, integrity, and discretion when handling confidential information.
• Ability to understand branch performance information and use it to guide priorities and employee coaching.
• Proficiency in Microsoft Office, including Excel and Outlook, and the ability to learn Bank systems.

• Bachelor's degree required; a business-related field of study is preferred.
• At least five years of banking experience preferred.
• Prior supervisory or branch leadership experience preferred.

Compensation details: 50000-70000 Yearly Salary

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