Branch Manager

About working for HireQuest NW:

HQNW is a locally and veteran owned employment agency serving Western Washington and Oregon. Our purpose is creating opportunities that foster stability and long-term growth in our communities. By providing staffing solutions to local businesses, we help both employees and companies thrive, contributing to the economic strength of the communities we care about.

Our core values are tenacity, grit, passion for people, and service excellence.

HireQuest offers training in sales, leadership, and more. We have excellent health insurance thatis 2/3 paid by the company and half paid dental insurance. 18 days of PTO, 11 paid holidays. There is a monthly driving stipend.

HQNW Branch Manager Job Description

Department: Sales & Operations

Reports to: Regional Manager

FLSA Status: hourly or exempt Salary plus Bonuses. Successful branch managers total compensation is in six figure range.

Position Summary:

The Branch Manager is responsible for all daily aspects of running the branch. This includes ensuring the profitability of the branch and a high level of customer satisfaction. This position develops and maintains strong skills of business development. This is a supervisory position.

Essential Functions:

The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position:

Leadership

• Maintain a results-driven leadership approach, leading by example.
• Lead, develop, coach, and motivate branch staff and create a strong team environment.
• Ensure that branch employees always follow the HQNW core values.
• Train and coach all new HQNW employees hired for the branch.
• Schedule and ensure timely meetings with core staff to ensure metric and goals are hit.
• Establish a weekly work schedule for branch employees and submit to area manager.
• Mediate any employee issues using counseling and progressive discipline practices.
• Ensure workers are appropriately dispatched to job sites, customer orders are serviced and filled, and payouts are timely.
• Leading and/or delegating any other duties assigned by the Regional Manager or HQNW Corporate as needed.

• Start each day by opening the branch office, dispatching, then going out on sales calls, or going on sales and closing branch office.
• 60% of the branch manager duties are sales related and requires achieving sales metrics:
• -Make 20 phone calls per day to potential clients.
• -Spend a minimum of 2 hours per day out on in-person sales calls.
• Build relationships with customer visits.
• Manage and grow existing customer accounts by closing additional up-sell and cross-sell opportunities.
• Execute branch sales strategy by sourcing and qualifying new leads, maintaining good KPIs, and pricing and closing orders.
• Find solutions for any staffing issues from customers, and deepen relationships by filling additional roles.
• Conduct customer calls in a timely matter and resolve escalated issues. Involve area manager when needed.
• Demonstrate proficient business acumen to include financial performance and success in developing and maintaining customer relationships.

• Dispatch temporary employees with clear expectations of site work, client, and behavior.
• Sign out any PPE or equipment for job with temporary employees and ensure their return.
• Mitigate any issues with temporary employees.
• Perform daily and weekly pay outs for temporary employees.
• Submit all billing/invoicing for the branch by close of business on Tuesdays.
• Ensure that certified payroll is completed each week.
• Conduct accounts receivable collection calls starting at day 30.
• Submit billing adjustments to after manager approval when necessary.
• Create a culture of safety by conducting site visits and meetings with customers and temporary employees.
• Seek ways to streamline processes for operational efficiency and excellence and share best practices with the team.

• Handle all temporary employees unemployment claims in a timely manner and follow policy.
• Handle all workers compensation claims in a timely manner and follow policy.
• Conduct workers compensation investigations.
• Assign pay-cards.
• Recruit temporary employees and coach branch core staff to screen 15 temporary employees per week as a branch.
• Oversee and participate in recruiting for all staffing needs.
• Drive to off-site recruiting events.
• Schedule job fairs and branch employee participation.

• College Degree preferred.
• 3+ years of business or leadership experience.
• 1+ year(s) of professional experience working in sales with proven performance OR the ability and desire to fearlessly build business.
• Clean background and drug screen.
• Reliable transportation, with clean MVR.

• Effective and excellent verbal, written and interpersonal communication skills.
• Excel in the listening process of attentiveness and reflection.
• Able to work with all levels of employees and management.
• Exceptional organizational and time management skills.
• Strong attention to detail and awareness of internal and external customer needs.
• Able to execute, prioritize work, delegate and meet scheduled deadlines while handling multiple tasks.
• Able to function as a team player, as well as independently.
• Able to maintain composure in highly stressful or adverse situations.
• Able to drive processes, improve operational performance, and achieve results.
• Able to effectively interact and build relationships with a diverse employee population.

• Non-confined office-type setting and is free to move about at will. The position includes driving a vehicle which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.
• In the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 40 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
• May operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, laptop computer, personal computer, tablet, printers, or other equipment as directed.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Dental insurance
• Health insurance
• Paid time off
• Parental leave

• Sales: 1 year (Required)
• Leadership: 1 year (Required)
• Microsoft Outlook: 1 year (Preferred)