Key Job Responsibilities
Customer Championship • Maintain regular & continuous relationship with existing and potential customers. • Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products. • Initiate, implement/coordinate and participate in marketing for achieving the above. • Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
Product - Process Championship • Achieve branch targets and ensure profitability of the unit (branch). • Will involve in Field Visits for Marketing / Collection activities basis to branch requirements • Collaborate with various departments to ensure smooth functioning of the branch. • Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers. • Recovery of receivables: To ensure organization's revenue flow and protect customer's long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. • Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law. • Role will come under the purview of Audit & Gold Inspection. • Should focus on branch profitability & ensure that assigned branch is profitable
People Championship • Ensure proper handholding and timely/continues training of the team. • Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.
Knowledge, Skills & Attributes
• Result Orientation • Customer Service & Retention Focus • Planning & Forecasting Skills • Relationship Building • Coaching & Mentoring • Market Intelligence • Business Development • Communication Skills - Proficiency in local language and English