Branch Manager

Experience

• Operations or Retail Management: 3+ years in operations, retail store management, or branch supervision.
• Automotive Industry Knowledge: General automotive or parts knowledge preferred; specialized transmission parts knowledge is a plus, but complete product training will be provided.
• Cash & Accounting Basics: 1+ years of experience with basic cash management, daily deposits, or basic financial reports.

Skills & Competencies

• Strong interpersonal and communication skills with a willingness to connect face-to-face with repair shop owners and counter customers.
• Problem-solving mindset with a strong dedication to customer satisfaction.
• Basic computer literacy using standard Office 365 / email applications and viewing Excel sheets.
• Ability to work comfortably with part numbering systems, prefixes/suffixes, and simple numeric sequencing.
• Bilingual (English/Spanish): Highly preferred to support local customer demographics.

Physical Requirements & Licensing

• Valid Driver's License.
• Physical capability to lift and move heavy automotive parts (such as torque converters weighing up to 75–80 lbs) regularly during shifts using appropriate carts and equipment.
• Completion of basic pre-employment screening and a brief parts-matching assessment.

Key Responsibilities
Branch Operations & Management

• Lead and oversee all day-to-day branch operations, maintaining smooth workflow and high customer service standards.
• Manage daily financial processes, including daily bank deposits, accounts receivable (AR) aging oversight, and processing product returns (RGAs and warranties).
• Support and work alongside warehouse personnel to organize stock, pull orders, check in cores, and maintain facility cleanliness.
• Review regular Excel-based operational reports (provided directly by regional management).

Business Development & Customer Service

• Deliver enthusiastic counter service for local walk-in trade customers.
• Answer incoming calls promptly to provide local support and prevent calls from rolling over to regional call centers.
• Conduct periodic face-to-face customer visits to local auto repair shops to build rapport, gather feedback, and secure repeat business.
• Collaborate closely with regional sales representatives to offer competitive pricing margins and capture local market share.

Inventory & Logistics

• Operate Android barcode scanners to track parts movement, inventory adjustments, and stock intake.
• Stage weekly return shipments/pallets and coordinate freight carrier pickup schedules.
• Safely operate a forklift (training/certification provided) to assist with freight loading/unloading.

Schedule & Work Environment

• Standard Hours: Monday through Friday, 7:00 AM – 4:00 PM (No night shifts or weekend work).
• Dress Code: Casual and comfortable (T-shirts, shorts, and tennis shoes inside the warehouse; collared/polo shirt when conducting customer visits).
• Paid Travel Training: Opportunity to participate in a paid 1- to 2-week immersive training program at our client's Phoenix distribution hub (all mileage, fuel, per diem, and lodging expenses fully covered).

Compensation & Comprehensive Bonus Structure

• Base Pay Range: $31.25 – $33.65 per hour (equivalent to $65,000 – $70,000 per year).
  Incentive & Bonus Opportunities
• Sign-On Bonus: Eligible for a sign-on bonus upon successful completion of the initial 90-day (520-hour) introductory period.
• Quarterly Manager Performance Bonus: Performance-driven quarterly bonus tied to branch profit, AR aging, and operational milestones (historically yielding $3,000 – $5,000+ per quarter).
• Profit-Sharing Program: Eligible to participate in profit-sharing after the introductory period.
• Employee Stock Ownership Plan (ESOP): Fully vested in company ownership after 5 years, providing long-term wealth accumulation and retirement security.