Branch Manager

RESOURCE BANK
Branch Manager

Position Summary: 

This position reports to the Chief Retail Banking Officer.  This position is responsible for the activities of the assigned retail outlet(s) and to provide high quality customer service, achieve product sales targets and deliver customer service through a trained and motivated staff.  Travel to, and attend training events as needed.

Essential Functions:

·       Manage the retail outlet as an income center to achieve income and expense targets.

·       Participate in the development of retail goals and sales targets. Review targets with staff quarterly and progress against those goals.

·       Ensure loan and deposit exceptions are cleared.

·       Monitor and manage past due accounts.

·       Participate in community activities in the vicinity of the branch location to enhance public awareness of the bank and to leave a positive impression of the bank.

·       Oversee the delivery of quality customer service at the branch through personal contact with customers and prospects.

·    Participate in the development of branch performance standards in areas such as operating loss control, Personal Bankers’ levels of experience, bank secrecy and compliance with policies and procedures.

·   Oversee the direction of the branch staff to ensure effective utilization of personnel timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.

·     Monitor the knowledge and skill levels of branch personnel to identify development and training needs. Participates with the Retail Services Assistant in the development of training programs as needed.

·     Meet regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.

• Interview loan applicants, checks credit, completes and processes necessary documentation in accordance with Bank procedures.
• Make loan, overdraft, or check approval decisions that comply with prevailing Bank policies and which are within current lending authority.

·       Audit branch vault in the absence of the Relationship Manager or Assistant Branch Manager.

·       Complete all training requirements, including compliance, in a timely manner.

·       Follow and comply with all bank regulations and security procedures.

·       Resolve customer complaints.

·       Available by Bank cell phone whenever needed.

·       All other duties assigned.

Knowledge and Abilities: 

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Time Management - Managing one's own time and the time of others.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

·     Knowledge of principles and processes involved in business, finance and organizational planning, coordination and execution. 

·    Ability to participate and contribute to strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.    

• Communication Skills - The ability to communicate information and ideas in verbal and written form so others will understand.  The skill to listen to and understand information and ideas presented through spoken and written words and sentences.  The capacity to speak clearly so others can understand you.

• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Strong leadership skills to direct a staff of up to 25 subordinates.  

Working Conditions:

The work for this position is conducted in a branch location of our bank and in an office type environment.  Travel will be required to receive training, attend meetings, and assist other branches as needed and to develop relationships with existing and potential customers.  This position requires some work on Saturdays, Sundays, holidays and evenings if necessary.  Noise volume is usually low to moderate.

Experience and Education:  

Four-year college degree or a combination of education and equivalent banking industry experience required.  A minimum of three years branch experience, with one year as a branch manager preferred.

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