JOB TITLE Branch Manager This position offers a Competitive Salary annual Bonus opportunity an d attractive benefits plan including Company Paid health insurance a 401k w employer match company paid life insurance paid holidays & Paid Time Off PTO. This role provid es an auto allowance. Job Description The Service Manager acts as the company representative to customers for the assigned service area & manages a service support team of Radio Frequency RF Technicians an office administrator & other s uppo rt staff. The manager ensure s service center operations are efficient that appropriate response times & timelines are met & that the quality of work & customer service meets the highest standards for both demand services & contract services provided . Manager is to monitor all workflow processes & institute changes to maximize efficiency instilling a culture of continuous improvement & putting the customer first. This is a role that requires the manager to work proactively without direct supervision. Main Areas of Responsibility • Responsible for maintaining & expanding customer base & relations. • Responsible for continuous improvement efficiency & effectiveness of the service center • Oversee Technical Training of team • Provides leadership management & development of hisher team. • Responsible for monitoring & achieving cent er P&L targets. • Responsible for implementing service cent er policies in their region. • Responsible for all assigned company physical property inventory & assets. • Responsible for service center budget construction & meeting exceeding fiscal goals Knowledge Skills & other Requirements • Understanding of customer expectations requirements • Fulfils commitments to customers. • Pro-active problem solving • Able to work under pressure. • Self-motivated & target driven. • Good understanding of technical concepts Radio Frequency RF Communications LMR & T elecommunications • Computer database experience • Requires strong computer skills. Including creation of various reports & comp lex spreadsheets. Must be proficient in entire Microsoft Office Suite with a strong focus on Excel & Word. JOB TITLE Branch Manager • Excellent motivational & communication skills • Forward strategic thinking • Experience of resource planning & understanding of budgeting. • Able to travel for training & other activities. • Provide recordkeeping as related to time worked attendance worker compensation reprimands & terminations. Education &or Experience . • High School Diploma Required • Associate or bachelors degree preferred. • Radio Frequency RF communications experience REQUIRED • Technical understanding of RFLMR Communications Systems • 3-5 years experience in Emergency Response line of work Fire Department Law Enforcement or Military leadership preferred. • 3-5 years progressive management responsibilities required. • Demonstrate d work under pressure to achieve assigned goals . • Experience of resource planning & understanding of budgeting. • Customer driven mindset • Proficient in presenting to small groups of customers. Candidates mus t pass a pre -employment background check drug screen and have a valid US Drivers License with an acceptable driving record. No suspensions within the past five years.