Branch Manager

UniFirst is HIRING  - BRANCH MANAGER

Working Territory/Location: NORMAL, IL

$93,000 - $98,000 Annual Salary

• Paid Weekly
• Full-Time Hours - Schedule will vary
• MONDAY thru FRIDAY (7 am - 5 pm)
• Weekends OFF
• Car Allowance
• Cell Phone Allowance
• Gas Card

As a Branch Manager at UniFirst, you orchestrate branch operations—leading Service, Sales, and Administration—to drive revenue, ensure customer satisfaction, and align with production plant goals. This hands-on leadership role requires balancing strategic oversight with day-to-day execution.

What Your Role Entails:

• Drive operational excellence and growth: Deliver revenue and profitability by developing new business, retaining customers, and optimizing service across all locations. 
• Set the bar for service: Ensure consistent quality, reliability, and responsiveness so customer needs are not only met, but exceeded, to strengthen loyalty and differentiate the branch.
• Lead and support high-performing teams: Guide Route Service and Office Administration, ensuring all functions stay aligned, productive, and working toward shared goals.
• Partner closely with the plant to deliver on operational plans: Ensure production and service remain tightly connected so customers receive consistent, reliable, and on-time solutions.
• Own financial performance: Manage revenue, costs, margins, and budgets with discipline, transparency, and a focus on long-term sustainability at your branch.
• Keep operations running smoothly: Maintain clear processes, organized workflows, and strong accountability so the branch operates efficiently day-to-day.
• Build and develop talent: Hire the right people, train with purpose, and foster a culture where great performance is recognized and growth potential is nurtured.
• Champion a safety-first environment. Create and uphold a workplace where Team Partners operate with the highest safety standards, reinforcing UniFirst’s commitment to well-being and compliance.
• Lead with care, accountability, and adaptability. Address customer and internal challenges with empathy and urgency while embracing innovation and driving transformation that supports UniFirst’s evolving culture, customers, and business needs.
• Think forward: Continuously seek ways to enhance service, strengthen customer relationships, and position UniFirst as the partner of choice.

Key Responsibilities

• Financial Management: Oversee branch profitability, managing revenue, costs, margins, and budgets with transparency.
• Team Leadership: Manage and mentor Route Service and Office Administration teams, building a high-performing and collaborative work culture.
• Operational Excellence: Partner with the local production plant to ensure smooth workflows, timely deliveries, and consistent customer solutions. [

What’s in it for you?

• Training: Our Team Partners receive quality skills training designed to enhance their performance and assist them with their career potential and advancement.
• Career Growth: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth.
• Culture: Our family culture is what makes UniFirst an organization that stands out from the rest.
• Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
• Customer Retention: Address client challenges promptly and champion a customer-first mindset to build loyalty. [1]
• Safety & Compliance: Champion a safety-first environment, ensuring team partners operate under the highest safety standards and regulatory compliance. [1]
• Talent Development: Hire, train, and nurture talent, ensuring team members have the tools and support to grow.

Qualifications & Requirements

• Experience: 5+ years of progressive leadership experience, ideally in operations, sales, or service environments.
• Education: Bachelor’s degree from a four-year college or university is preferred; equivalent industry or UniFirst experience may substitute.
• Financial Acumen: Proven ability to understand, analyze, and apply financial statements and data to decision-making.
• Logistics & Licensing: Valid driver's license and the ability to meet DOT physical qualifications.
• Skills: Strong business communication skills, proficiency in basic math and data analysis, and effective problem-solving abilities.

Benefits

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance