Branch Manager - Okatie, SC

Position Summary:

The Branch Manager I is the leader of the branch, fully accountable for operational excellence, compliance, staff development, and client satisfaction. This role is accountable for branch growth, profitability, community presence, and strategic execution and manages the retail banking team. Serves as the primary representative of Coastal States Bank in the community, ensuring delivery on Core Values: Character, Commitment, Service, Trust, and Community.

Position Focus Areas:

Client Experience & Service Excellence

• Model CSB's Core Values in all decisions and interactions.

• Ensure staff deliver meaningful client conversations to uncover needs.

• Resolve escalated client issues, ensuring positive outcomes and retention

Operational Proficiencies

• Oversee all branch operations: teller, TCR, ATM, vault, and security processes.

• Ensure daily tasks are completed: NSF decisions, non-post review, wire approvals.

• Maintain full accountability for audit cycles and corrective actions.

• Support loan origination (consumer, HELOC, small business) with accuracy and compliance.

• Manage Treasury Management referrals and collaborate with TM officers.

• Monitor and support outbound calling programs; ensure team follow-through.

• Provide staff supervision, coaching, and performance management.

• Use training checklists and proficiency scorecards to evaluate staff readiness.

• Manage staffing schedules and ensure coverage for branch and market needs

Branch Operations & Compliance

• Serve as final decision-maker for all branch operations, compliance, and client service.

• Hold accountability for branch performance metrics including deposits, loans, and profitability.

Client Service & Relationship Management

• Drive branch portfolio growth through acquisition and relationship deepening.

• Represent CSB at community events and networking opportunities.

• Build partnerships with Treasury Management, Commercial, and Mortgage teams.

Team Leadership & Development

• Lead staff development and training in products, services, lending, and compliance.

• Conduct timely performance evaluations and set development plans.

• Mentor high-potential staff for succession planning.

Strategic Execution

• Develop and execute the branch business plan aligned with bank goals.

• Monitor branch performance metrics and adjust strategies to meet objectives.

• Support and reinforce a sales and service culture that aligns with CSB's strategic priorities

Critical Success Factors:

• Client Focus: Provides exceptional, proactive service to every client.

• Operational Accuracy: Consistently maintains proficiency standards for balancing, reporting, and compliance.

• Teamwork: Actively contributes to branch success and peer support.

• Adaptability: Manages multiple priorities with professionalism and efficiency.

• Values-Driven: Demonstrates CSB's Core Values of Character, Commitment, Service, Trust, and Community daily.