Branch Manager, Operations
Summary
The Branch Manager, Operations plays a critical leadership role in the success of Flexpipe's operations by ensuring safe, efficient, and high-quality service delivery across the Midland and George West depots. Reporting to the Director, Operations, this role is accountable for leading branch operations, driving customer satisfaction, ensuring operational readiness, strengthening HSE performance, and delivering reliable execution. Success in this position requires strong leadership, operational discipline, and the ability to build a culture of teamwork, accountability, and continuous improvement.
Responsibilities
- Lead the day-to-day operations of the Midland branch to ensure safe, efficient, and reliable service delivery.
- Provide leadership, coaching, and direction to branch employees, including performance management, training, development, and workforce planning.
- Plan and coordinate staffing, equipment availability, material readiness, scheduling, and resource allocation to meet customer and operational requirements.
- Monitor and manage key performance indicators including safety, service quality, on-time delivery, utilization, customer satisfaction, and overall operational performance.
- Drive continuous improvement initiatives that enhance productivity, workflow efficiency, service quality, and team effectiveness.
- Ensure branch facilities, vehicles, tools, and equipment are properly maintained and operating safely.
- Maintain accurate operational records, reports, and documentation while communicating branch priorities, issues, and results to leadership.
- Champion a strong health, safety, and environmental culture by ensuring compliance with company policies, regulatory requirements, and safe work practices.
- Proactively identify and mitigate operational, safety, service, and resource risks.
- Partner closely with sales, supply chain, logistics, HSE, HR, finance, and field operations teams to support business objectives and branch growth.
- Build strong relationships with customers and contractors, resolve operational challenges, and deliver exceptional service.
- Support customer visits, operational reviews, and problem-solving initiatives that improve branch performance and responsiveness.
- Perform other duties as required to support business needs and ensure smooth branch operations.
Qualifications
Required
- College Diploma (3 years) or equivalent combination of education and experience
- 5 to 7 years of progressive leadership experience in operations, manufacturing, energy, oilfield services, industrial, or related environments
- Valid Driver's Licence
- Demonstrated experience leading teams, managing performance, and supporting employee development
- Strong planning, resource allocation, and operational workflow management skills
- Knowledge of HSE programs, operational controls, and regulatory compliance requirements
- Experience managing budgets, cost controls, and operational performance metrics
- Strong customer service orientation with proven problem-solving and decision-making abilities
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office and experience using ERP, inventory, or operational management systems
Preferred
- University Degree
- 7 to 10 years of relevant leadership experience
- Experience leading a large branch operation within an industrial, manufacturing, energy, or oilfield services environment
- Strong financial acumen and experience driving operational improvements and business performance
Why Join Mattr?
- Medical, dental & vision coverage with HSA contributions
- 401(k) with company match, vested immediately
- Attractive incentive bonus plans
- Employer-paid Life, AD&D, and Long-Term Disability insurance
- Wellness incentives
- Free Employee Assistance Program (EAP)
- Discounts on fitness, shopping & travel (Blue365, LifeMart & more)
Flexpipe, a division of Mattr manufactures and sells spoolable composite pipe, used primarily by oil and natural gas producers in applications which benefit from the product's pressure and corrosion resistance capabilities. We have manufacturing facilities in Calgary, Alberta, with additional sales, service and distribution facilities in Northern Alberta, Saskatchewan, Texas, Colorado, Utah, California, North Dakota, and Australia. Mattr is a highly successful global energy services company, leading its competitors in all market segments and financially positioned to continue its growth and success well into the future.
At Mattr we have built a true team environment where all employees are empowered to contribute to the success of the company. Collaboration and communication are encouraged and good ideas are welcome from all functions and levels in the company.
We welcome applications from internal applicants for this opportunity, however in order to be eligible to apply to for a new job employees of Mattr must have one (1) year of service in their current job and be in good standing . You must apply online using SuccessFactors for your application to be received.
While you do not need to seek Supervisor approval to apply for jobs your Supervisor will be contacted for an internal reference if your application advances to the formal interview stage.
Nearest Major Market: Midland