Branch Manager

SUMMARY:

Contribute to the professional standing and profitability of the company by supplying customers with outstanding service and results, as well as meeting the performance standards of this role. Manage the operations and staff necessary for a compliant, positive, and profitable branch. Management includes complying with all company policies, sales and recruiting strategies, revenue projections, systems mastery, and maintaining teamwork, reliability, professionalism, and work quality.

SUPERVISION EXERCISED:

The manager will lead and monitor direct reports to ensure the employees achieve the goals of their role and bring value to the Company's growth. Leadership includes but is not limited to: hiring and termination decisions, good judgment, coaching, training, directing time and focus, and providing resources to support job success. The manager will motivate staff through ongoing positive reinforcement, clear, consistent communication, and demonstrating emotional intelligence.

TERRITORY SIZE:

Up to three teams within a single location "branch."

ESSENTIAL DUTIES AND FUNCTIONS:

The percentage of time performing the essential duties may fluctuate under special circumstances and according to business needs.

• Consistently meet and exceed all performance standards set forth monthly and year to date.
• Actively participate in an interactive, supportive and developmental team environment by working remotely and/or from a designated Company location as required, in accordance with company Policy. The number of days per week in each environment may vary based on the needs of the company, the division, branch, and/or personal performance needs.
• Actively service clients and candidates as required to secure temporary and direct hire placements, ensuring regular post placement follow up with temporary associates occur, all which is required for commission eligibility.
• Maintain staff headcount requirements set forth by the Company. (5%)
• Direct the focuses of branch staff following established onboarding processes. (15%)
• Participate in, provide resources, and ensure branch Key Performance Indicators are met by staff. (ongoing)
• Meet personal productivity requirements. (ongoing)
• Maintain accurate attendance records. (<.5%)
• Ensure New Hire and Payroll Status Change forms for staff are completed timely. (<.5%)
• Review branch and individual performance with staff weekly, monthly, quarterly, and annually. (20%)
• Provide weekly documented one-on-ones with staff. (5%)
• Responsible for ongoing hiring, training, and development of all team members. (30%)
• Continuously identify and develop potential leaders amongst branch staff. (2%)
• Provide counseling following Performance Coaching Guidelines. (ongoing)
• Develop, perform, and lead a current client retention plan and a new client targeting plan to maintain and grow customer relationships. (20%)
• Develop, perform, and lead an ongoing recruiting plan to maintain and grow our candidate inventory. (5%)
• Respond to requests, ideas, suggestions, and grievances of team members. (ongoing)
• Comply with all documentation requirements and system procedures in the Company provided systems. (ongoing)
• Comply with all Company policies and procedures. (ongoing)
• Provide good judgement in decision-making for control of P&L expenses and PBT profit consistency. (ongoing)
• Maintain accurate records of branch according to the Quality Manual. (ongoing)

PREFERRED PRIOR EXPERIENCE:

• Three years or more of similar team and business leadership experience or completion of an in-house leadership training program.
• No more than three jobs (3 companies) in the recent five years.
• Paid in a prior position on a commission or bonus plan, based on performance or goals.
• One year or more of responsibility for hiring, coaching, and making termination decisions.

WORK ENVIRONMENT & MENTAL REQUIREMENTS:

The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.

• Stay focused and productive when working onsite, in a team environment, independently or remotely.
• Interact with a variety of individuals positively and collaboratively.
• Employ emotional intelligence during change management of procedures and policies and when receiving feedback.
• Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems.
• Respond with good judgment to negative or demanding customer and employee feedback.
• Understand, remember, and follow written, video, and verbal instructions.
• Intelligence to learn new procedures and tools quickly and apply them accurately.
• Communicate with and work in proximity to employees, clients, and candidates weekly.
• Collect and enter data in the assigned systems each day.
• Comprehend and navigate digital information systems, files, and videos.
• Participate in client meetings at their locations.

COMMUNICATION SKILLS (digital, written & verbal):

• Consistent grammar, spelling, and sentence structure
• Comprehensible

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

• Type 36 WPM.
• Basic level in using MS Office Excel, Word, and Outlook.
• Current proficiency using the internet.
• Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

None

PHYSICAL REQUIREMENTS (each requirement indicates % of the time):

The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.

• Speaking 50%
• Driving 20%
• Lifting 2%
• Hearing 50%
• Repetitive Motion 30%
• Carrying 5%
• Standing 15%
• Air & Public Travel <5%
• Twisting 5%
• Sitting 70%
• Operating Equipment 2%
• Bending 5%
• Walking 15%