Work Location
This position is only eligible onsite work arrangements. Onboarding and training will take place at the Gateway and Thurston branches, with placement at the Mohawk branch estimated to begin in January 2027.
Compensation
Base Salary:
The full salary range for the Branch Manager position is $6,536 to $9,694 per month, with new hires generally starting between $7,594 to $8,634 per month, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for exempt employees.
Spanish-language differential: Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.
Incentives: This position is eligible for monthly incentives that range from $5.00 to $75.00, per sold product/service.
Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year's strategic business goals. This incentive is calculated using the team member's prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
Benefits
Our team's well-being is a priority, and we're proud to offer a comprehensive and holistic benefits package for team members and their families.
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) retirement plan (with guaranteed employer contributions)
- Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
- Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.
Check out our complete benefits list here!
Position Overview
The Branch Manager ensures an exceptional service experience for SELCO''s members, team members and guests; is responsible for overseeing operations, maintenance, and appearance of the branch; and provides leadership to ensure adequate staffing, training, and attainment of sales and service objectives.
SELCO Core Leadership Essential Functions
- Maintain a thorough understanding of specialized subject areas to evaluate trends, provide expert recommendations, and propose targeted improvements.
- Utilize knowledge and experience to identify and analyze problems, drive solution-oriented decision making, and engage the appropriate resources through collaboration or delegation to achieve successful outcomes and resolution.
- Champion SELCO's Mission and Corporate Values, inspiring others to take action that fosters growth and positive organizational change.
- Cultivate a trusting, respectful, and engaging work environment by utilizing effective communication skills, including active listening. Empower team members by providing opportunities and resources for them to thrive in a team environment.
- Adapt to shifting environments and guide team members through change by communicating clearly and executing new strategies that support SELCO's organizational goals.
- Oversee the training, development, and performance management of team members through effective coaching, timely and candid feedback, and the right balance of support and stretch to drive growth and accountability.
- Address and manage workplace conflict by applying SELCO's Completion process to promote open communication and strengthen team performance.
- Pursue strategic improvements and operational efficiencies while fostering a creative, collaborative environment that supports calculated risk-taking and innovation.
- Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
- Represent SELCO with a high level of integrity and professionalism.
- Actively participate in and/or lead required meetings and trainings.
- Perform other duties as assigned.
Position-specific Essential Functions
- Ensure smooth branch operations, safety, procurement, and team communication.
- Ensure delivery of exceptional service and promote SELCO products and services.
- Achieve sales goals with integrity and cultural alignment.
- Promote community representation and team engagement.
- Develop and implement process and procedure improvements to enhance the department's service capabilities and operational efficiencies.
- Participate in and/or lead projects containing departmental elements, including coordinating the work of team members assigned to projects.
- Identify staffing needs and work on requisitioned positions in a thoughtful and timely manner.
- Research and make annual budgetary recommendations. Approve invoices as authorized.
- Research, establish, and oversee the maintenance of vendor relationships.
Leadership Skills and Abilities
The position requires:
- Ability to maintain awareness of current and future trends and use expertise to benefit SELCO.
- Ability to use knowledge and experience to identify and analyze problems, test multiple options, and present solutions. Ability to make independent decisions, to consult team members or peers, and to let others decide as needed.
- Ability to build a compelling shared vision with other leaders and their team. Able to inspire and influence others, translate vision into action, and create positive organizational change.
- Ability to maintain awareness of different social dynamics and one's own interactions with others. Strong social intelligence skills, including knowing when to talk and listen, what to say, and when to say it. Ability to empower others, pay attention to diversity of thinking and psychological safety, and focus on team cohesion.
- Ability to adapt to rapidly changing circumstances and support and guide others through changes. Willingness to review courses of action regularly and maintain a flexible mindset.
- Strong communication skills and the ability to simplify complex concepts.
- Ability to develop, motivate, and effectively coach and manage performance, including the ability to provide timely and candid feedback and address performance concerns.
- Ability to address and manage workplace conflict, including utilizing SELCO's Completion process.
- Ability to encourage team creativity, foster a collaborative work environment, and view failure as a necessary precursor to innovative success.
- Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
- Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
- Sophisticated computer and software skills, including Microsoft Office 365 applications, enterprise line-of-business applications, and commercial account-specific software.
- Ability to maintain confidentiality of sensitive information.
- Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.
- Ability to perform and complete tasks despite background noise and interruptions.
Education and Experience
- High school diploma or equivalent; and
- At least three (3) years of branch operations experience; and
- At least two (2) years of supervisory experience; and
- Must maintain active federal registration with Nationwide Mortgage Licensing System; and
- Must be bondable.
Physical Demands
While performing the job duties, approximately 70% of the time is spent stationary, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 25 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.
Interaction and Work Environment
Reports to: Senior Branch Manager or Regional Manager
Supervises: Branch Team
Work areas are inside a climate-controlled environment with background noise. Position may involve extended work hours and travel to multiple branch locations.
Material and Equipment Used
Black Light, Calculator/Ten-Key, Card Embosser, Cash Dispenser/Recycler, Coin Machine, Computer, Copier, Currency Counter, Drive-up Equipment, Fax, General Office Supplies, Phone, Scanner, Security Equipment, Tablet
Acknowledgement
I have received and reviewed a copy of the Branch Manager job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.