Branch Manager

Job Title: Branch Manager 1

Department: South Ukiah Branch

Reports To: Head of Retail Banking

FLSA Status: Exempt

Salary Grade: 21

Starting Range: $32.68 - $40.37 DOE

*Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

SUMMARY

Are you a motivated and high performing individual who has strong customer service, and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support our communities throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Branch Manager. The Branch Manager focuses on building a team of professionals, engaged and focused on establishing long term customer relationships by ensuring customer service excellence at all branch levels.

The ideal candidate has at least five years in branch operations including supervisory experience. A successful person in this role is goal-oriented; skilled at building strong collaborative relationships; enjoys coaching others to reach their full potential; has strong organizational and time management skills; and thrives in a dynamic, evolving work environment. Savings Bank is excited to add to our team of individuals seeking to fulfill the Bank’s vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Fosters a culture where employees work together to Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart.
2. Drives a superior customer experience across all channels, analyzing service metrics, and ensuring Customer Service Standards meet or exceed expectations.
3. Models and upholds the Bank’s Principles and Professional Standards.
4. Recruits, manages and develops staff in areas of responsibility, writes performance evaluations, and provides appropriate training, development and coaching as needed.
5. Maintains comprehensive knowledge of branch operations, technologies, delivery channels and the full suite of consumer and business products and services.
6. Manages high-value customer relationships with a personalized, proactive approach, consistently going above and beyond.
7. Provides guidance and oversight on complex transactions, electronic banking and lending processes.
8. Balances customer, regulatory and operational priorities by establishing clear expectations, resolving escalated issues, monitoring results and holding staff accountable.
9. Leads change management efforts by implementing new procedures or methodologies, ensuring team understanding and adherence, measuring results and reinforcing performance expectations.
10. Identifies operational inefficiencies and service gaps; develops solutions; and advises management on process improvements, risk mitigation and strategic initiatives to optimize branch performance.
11. Represents the Bank in community events and initiatives that strengthen customer relationships, enhance the Bank’s presence and support business growth.
12. Serve as an active member of the following Committees:
    • Bank Leadership Team
13. Other duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• Five years’ branch operations experience
• Three years’ supervisory experience

PREFERENCES

• Associate degree in a related field
• Experience with Horizon Core Banking Platform
• Consumer Lending Experience
• English/Spanish Bilingual skills

JOB COMPETENCIES

• Customer Focus: Ensures customer service excellence to internal and external customers; addressing long-term customer needs and identifying approaches to meet those needs.
• Fostering Communication: Communicates complex issues in a clear, credible manner; secures support for ideas and initiatives through high-impact communication.
• Teamwork: Balances team and individual responsibilities; listens attentively to others’ views; gives and sincerely accepts feedback; helps the team stay focused on key objectives and prioritizes the team’s success.
• Creativity & Innovation: Provides expert insight to issues; identifies new approaches; nurtures creativity and encourages challenges to conventional approaches.
• Achievement Orientation: Creates an environment that encourages others to generate and implement approaches to improve results.
• Initiative: Acts on opportunities to improve organizational outcomes and team performance; and perseveres in seeking solutions to complex problems.
• Ensuring Accountability: Holds self and others accountable; supports a culture where taking responsibility is valued and achievements are recognized, rewarded and celebrated.
• Leading Change: Enhances understanding of and commitment to change by involving those affected by it; establishes the need to change in clear and compelling arguments; and gives recognition to team members involved in improvements.
• Career Development & Coaching: Provides opportunities for development activities to encourage high performance; promotes a supportive environment for team members to learn; and supports a culture of continuous learning and development.

POSITION BENEFITS

• Competitive, market-based pay
• Comprehensive insurance benefits package including medical, dental, vision and more
• 401(k) plan with maximum 6% employer match
• Profit Sharing plan
• Generous paid time off plans
• Employee Health and Wellness program
• Community volunteer opportunities
• Career development and training opportunities

EQUAL EMPLOYMENT OPPORTUNITY

Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications, and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.

PHYSICAL & MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is set in a branch environment. The position is generally regarded as light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk or hear and use hands to write, type, and handle or feel objects, tools or controls. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Some driving may be required.

Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing of information, and make independent decisions within scope of responsibility.

Unless a Branch employee has a disability, which prevents them from standing for even a short period of time, Branch employees are asked to stand when assisting customers in the lobby or at the teller line or POD. At remodeled offices and/or where ENGAGE has been implemented, this also means standing in the lobbies, ready to approach customers as they enter. Staff trained in new accounts will assist customers at a desk. When there are no customers needing assistance employees can sit in chill zone chairs, guest chairs, stools at the Tech Bar, if applicable, or at ADA work areas, if applicable.

A post-offer physical is not required for this position.