Branch Manager

All Ways Caring Homecare

Vancouver, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Alzheimer's, Business Development, Business Plan, Business Support, Candidate Sourcing, Canvassing, Claims Management, Coaching, Communication Skills, Community and Social Services, Continuous Improvement, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Database Administration, Dementia, Documentation, Employee Orientation, Employee Relations, English Language, Exceeded Sales Goal, Expense Management, Finance, Financial Analysis, Healthcare, Home Care, Home Economics, Human Resources, Leadership, Market Share, Marketing, Multilingual, Nursing, On Call, Operational Expenditure (OPEX), Past Due Accounts, Payroll Administration, People Management, Performance Analysis, Performance Management, Performance Reviews, Personal Care, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Product Pricing, Profit & Loss, Profit & Loss Management, Proposal Development, Proposal Writing, Quality Assurance, Quality Management, Resolve Customer Issues, Risk Analysis, Sales, Sales Analysis, Sales Campaigns, Sales Closing Skills, Sales Management, Sales Prospecting, Sales Strategy, Sales Support, Sales Tools, Service Delivery, Social Work, Systems Administration/Management, Talent Management, Telephone Skills, Territory Management, Ukrainian Language, Worker's Compensation, Workplace Issues

LOCATION

Vancouver, WA

POSTED

30+ days ago

Branch Manager

Job Locations

US-WA-VANCOUVER

Requisition ID

2026-185147

Line of Business:

All Ways Caring HomeCare

Pay Min

USD $33.65/Hr.

Pay Max

USD $35.00/Hr.

Our Company

All Ways Caring HomeCare

Overview

The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction.
As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

External Job Description

Administration/Finance:
Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms and bad debt
Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch's annual business plan

Service Management:
Monitoring to ensure that every client is served Monitoring to provide exemplary service to every client to optimize utilization
Maintaining strong and positive relationships with referral partners, payor sources, and clients. Manages on-call as needed

Sales and Marketing:
Manage/Analyze sales and service processes to include managing assigned territory, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, creating presentations, documenting customer agreements, closing sales, documenting sales activities in client management software system and completing other required reports; networking via participation in community organizations, involving service team in sales activities and ensuring awareness of prospect/customer service requirements, engaging subject matter experts as appropriate
Participating in personal care sales programs/contest/meetings, utilizing personal care sales tools that support our Sales Philosophy & Roadmap, maintaining a thorough understanding of personal care service and product offerings, capitalizing on labor/business/community issues to grow market share
Ensuring sales targets are met including appropriate mix of industries and service lines; leading branch participation in HomeCare sales programs/contests/meetings, maintaining awareness of competitors strengths and weaknesses and HomeCare resulting strategic position, managing territory to ensure efficient sales strategy for the branch
Executing Branch's annual business plan

Talent Management:
Selecting, training and developing staff; monitoring and supervising staff performance including setting expectations, coaching and recognizing achievements, demonstrating positive leadership and cultivating Stars and Legacy initiatives
Monitoring and coaching the service team to ensure effective unemployment and workers' compensation claim management

Qualifications

BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience
1+ years of supervisory experience required
1+ years of sales or marketing experience in a HealthCare or related setting preferred
Experience in managing systems, processes, and people
Must be bilingual in Russia/Ukrainian and English with Home Care experience
Ability to effectively communicate verbally and orally with all levels of personnel internal and external
Desire and ability to expand and build business relationships
Excellent problem-solving skills to handle client and employee issues
Ability to work flexible hours and after hours as needed to support business needs

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $33.65 - $35.00 / Hour

Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

About the Company

All Ways Caring Homecare

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