Branch Member Service Representative I / II

Job Title: Branch Member Service Representative I.II

Department: Lunenburg Branch

Department Location: Lunenburg, MA

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we've been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what's right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. And we win together, because meaningful results are built through shared success.

As we look ahead, we're building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you'll be part of what comes next.

Why this Role Matters

Are you passionate about helping others and delivering exceptional service? As a Branch Member Service Representative (BMSR), you'll play a key role in creating a positive, welcoming experience for our members. You'll build relationships, process financial transactions accurately, educate members on products and services, and support branch goals through excellent service.

This position may be filled at either the BMSR I or BMSR II level, based on experience and qualifications.

• BMSR I is ideal for candidates new to banking-prior banking experience is not required.
• BMSR II is for experienced branch professionals who can support more complex member needs, including account opening and lending.

Work Schedule & Location

This is a full‑time position (40 hours per week) based at our Lunenburg Branch. Schedules are coordinated collaboratively with the branch team to ensure smooth operations and consistent member service. Flexibility is important, as schedules may vary and occasional travel to nearby branches may be needed.

Lancaster Branch Hours:

• Monday - Wednesday: 9:00 AM - 5:00 PM
• Thursday: 9:00 AM - 6:00 PM
• Friday: 9:00 AM - 5:00 PM
• Saturday: 9:00 AM - 1:00 PM

Branch team members are scheduled to arrive 45 minutes before opening and remain 15-30 minutes after closing to support daily preparation and end‑of‑day activities. Saturday availability is required for the role, with coverage shared across the team.

What You'll Contribute

What You'll Do (All Levels)

• Deliver exceptional member service by addressing questions, issues, and concerns promptly and professionally
• Accurately process teller transactions, including deposits, withdrawals, loan payments, check cashing, and balancing
• Build positive member relationships and identify opportunities to support members' financial needs
• Refer members to internal partners for additional services such as mortgages, investments, insurance, and small business support
• Participate in branch sales and service initiatives to support branch goals
• Serve as lobby lead as scheduled to ensure a welcoming and efficient member experience

Additional Responsibilities - BMSR II

• Open and service all types of deposit and loan accounts
• Originate consumer loan applications (e.g., auto, personal, debt consolidation)
• Support more complex transactions and account needs

What You'll Bring

Education

• High School diploma or equivalent required

Experience

• BMSR I:

• Prior banking experience not required

• Customer service or cash‑handling experience required.

• BMSR II:

• Minimum of one year of branch banking experience required

Licensing (BMSR II Only)

• Ability to register with and maintain active status in the National Mortgage Licensing System (NMLS)

How You'll Work

Remote Work Environment: This role allows for remote work, with occasional on-site meetings at the Littleton Headquarters as required. This work environment is subject to change based on business needs.

Compensation

Pay Grade:

BMSR I Pay Grade & Range: 6

BMSR II Pay Grade & Range: 7

FLSA Status: Non-Exempt

Pay Grade Range:

BMSR I Pay Grade & Range: $ $20.06 - $25.07

BMSR II Pay Grade & Range: $21.88 - $27.35

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Total Rewards

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Our Commitment to Inclusion

Workers Credit Union is an equal opportunity employer committed to creating an inclusive environment where all individuals feel respected, valued, and supported. We believe that diverse perspectives strengthen our organization and enhance our ability to serve our members and communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic under applicable law.