Branch Operations Coordinator

Clear Title Company is looking for a Branch Coordinator to join our team in our Lakes / Summerlin Branch. The Branch Coordinator serves as the operational and client service support role for the branch office.

This position is responsible for maintaining day-to-day branch operations, supporting staff and clients, and ensuring the office environment reflects company standards at all times.  The Branch Coordinator plays an important role in creating a professional, organized, and welcoming experience for clients, vendors, and team members while supporting administrative and operational functions across the office.

Essential Duties and Responsibilities

Branch Operations & Administrative Support

• Perform daily branch opening and closing procedures.
• Process incoming and outgoing mail, packages, and interoffice deliveries.
• Manage printing, scanning, copying, and general document support.
• Maintain office supply inventory and place supply orders as needed.
• Coordinate service requests and work orders for office equipment, technology, and building maintenance issues.
• Maintain branch calendars, schedules, and meeting coordination as assigned.
• Assist with file organization, records management, and administrative tracking tasks.
• Data entry duties for new records on a daily basis as needed throughout the day
• Support company operational procedures and ensure branch compliance with company standards.

Client Service & Front Desk Support

• Answer and route incoming phone calls professionally and efficiently.
• Greet clients, agents, lenders, vendors, and visitors in a professional and welcoming manner.
• Prepare conference rooms and signing areas for appointments and client meetings.
• Assist with general client service inquiries and direct requests to the appropriate department or team member.
• Help maintain smooth office flow during peak client activity periods.

Office Appearance & Brand Standards

• Ensure the branch office remains clean, organized, and presentation-ready throughout the day.
• Monitor lobby areas, conference rooms, kitchens, supply rooms, and shared workspaces for cleanliness and organization.
• Maintain company brand standards for office presentation and professionalism.
• Report facility concerns, safety issues, or maintenance needs promptly.

Team Support

• Provide operational and administrative support to escrow, title, marketing, and leadership staff as needed.
• Assist with internal projects, training coordination, and branch initiatives.
• Support coverage needs during absences or high-volume periods.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, receptionist, administrative, or office experience preferred but not required.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office and email systems.
• Ability to maintain confidentiality and professionalism.

Preferred Skills

• Experience working in a professional office environment.
• Experience with scheduling, office coordination, or front desk responsibilities.
• Familiarity with office equipment such as copiers, scanners, and multi-line phone systems.

Physical Requirements

• Ability to sit, stand, walk, and move throughout the office for extended periods.
• Ability to lift and carry office supplies or packages up to 50 pounds.
• Ability to operate standard office equipment.

Work Environment

This position operates in a professional office environment and requires regular interaction with clients, employees, and vendors. The Branch Coordinator is expected to maintain professionalism, confidentiality, and a customer-focused attitude at all times.

Key Characteristics for Success

• Reliable and dependable
• Organized and detail-oriented
• Team-focused mindset
• Positive and professional attitude
• Strong customer service skills
• Ability to adapt and problem-solve
• Pride in maintaining a professional office environment

Career Path Opportunities

The Branch Coordinator role is designed as an entry-level position that provides exposure to operations, escrow, title, compliance, and administrative functions within the company. Successful employees have opportunities for advancement into operational, escrow, client service, business development or administrative leadership roles.

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