Branch Operations Manager

The Branch Operations Manager leads all day-to-day business operations within an assigned CBX Solutions branch. In branches where this role exists, the BOM is the senior operational leader on-site, responsible for branch performance, team development, customer relationships, financial results, and sales activity.The right person for this role combines the organizational discipline to run a branch efficiently with the interpersonal confidence to build a high-performing team and the client relationships that drive growth. You are self-directed and results-oriented, and you hold yourself to the same standard you set for the people around you.Your ResponsibilitiesBranch Leadership & Team Development

Oversee, direct, and manage all day-to-day facets of branch operations, establishing operational goals and driving performance across all departmentsReview and manage personnel assignments, performance goals, and workload distribution for direct reports spanning office and warehouse functionsAssign, instruct, and train team members; provide consistent direction and follow-through to ensure strong individual and team performanceSet a professional standard for the branch in personal character, work habits, organizational skills, and commitment to results - the branch reflects your exampleConduct regular coaching and counseling sessions with team members to build capability, address performance gaps, and maintain a positive, motivated work environmentManage all personnel duties in partnership with corporate Human Resources, including performance management and corrective action as needed

Sales Activity & Revenue Growth

Monitor sales activity across the branch to ensure profitability targets are met; identify gaps and work with the sales team to close themSupport sales team members in developing solutions for customers, following up on estimates, and closing work for the branchMaintain and develop relationships with key clients, general contractors, and industry professionals who interact with the branchEnsure all sales team members meet or exceed activity standards for monthly, quarterly, and annual targets

Customer & Supplier Relationships

Champion excellent customer relations across all touchpoints - internal and external - and hold the team to the same standardBuild and maintain relationships with key supplier representatives and industry professionals whose partnership supports branch operations and competitive positioningServe as an escalation point for customer issues; resolve problems with urgency and professionalism

Financial Management & Operations

Manage branch financial performance with accountability for revenue, profitability, and operating expenses relative to budgetAssist in the preparation of the annual preliminary budget; monitor compliance to the approved budget throughout the year and work to ensure financial expectations are metReview budget variances and discrepancies with team members; identify root causes and drive corrective actionReview recurring operational reports on a consistent basis: production reports, employee attendance, expense reports, and other branch performance documentationMonitor inventory levels to ensure sufficient quantities are available to support active and upcoming project needsMonitor and ensure on-time delivery and job completion across all branch activityReview accounts receivable and assist with collections as necessary

Education & Experience

Bachelor's degree or equivalent combination of industry experience5-7 years in distribution management, building materials, construction, or a related industry requiredDemonstrated experience managing teams across multiple functions; supervisory experience requiredFamiliarity with commercial construction, security integration, or building products preferred; deep product specialization not requiredPrior experience working with contractors, GCs, or industry professionals preferredIntermediate to advanced proficiency in Microsoft Office Suite; Word, PowerPoint, Excel, and Outlook required

Skills & Capabilities

Strong operational leadership: you have run a team or location before and understand how to build accountability, drive performance, and develop people simultaneouslyExcellent communication skills written and verbal with the ability to adapt your style for customers, team members, suppliers, and corporate partnersProven ability to build and maintain working relationships at all levels, internal and external, including with contractors, suppliers, and key accountsFinancial literacy sufficient to own branch budget performance, monitor variances, manage expenses, and interpret P&L-level data with confidenceStrong organizational skills: you manage multiple concurrent priorities without losing accuracy, follow-through, or team visibilitySelf-directed and results-oriented: you set the standard and hold yourself to it, without waiting to be told what needs attentionThe interpersonal confidence to motivate a team, resolve customer issues, and represent the branch professionally in any setting