We are seeking a customer-focused Branch Sales Associate to deliver exceptional service through multiple customer interaction channels while supporting sales growth and branch operations. In this role, you will help customers find the right products and solutions, build strong customer relationships, and identify opportunities for additional sales.
The ideal candidate is service-oriented, enjoys solving customer problems, and thrives in a fast-paced branch environment where customer service, sales support, and operational excellence are equally important.
Responsibilities
Provide outstanding customer service through phone, email, and in-person interactions
Assist customers in identifying products and solutions that meet their needs
Process customer orders, inquiries, returns, and transactions accurately
Build and maintain strong customer relationships through exceptional service
Identify lead opportunities and additional sales opportunities during customer interactions
Navigate customers to products, services, and resources that help them complete their work efficiently
Support branch sales goals and customer retention efforts
Collaborate with internal teams to resolve customer issues quickly and effectively
Maintain accurate records of customer interactions and transactions
Contribute to overall branch performance through teamwork and operational support
Required Qualifications
Strong customer service and relationship-building skills
Excellent verbal and written communication abilities
Ability to identify customer needs and recommend effective solutions
Strong problem-solving and critical-thinking skills
Comfortable working with customers through multiple service channels
Basic computer proficiency and ability to learn internal systems
Ability to work independently and as part of a team
Strong organizational and multitasking skills
Ability to work effectively in a fast-paced environment