Location: Charlotte, NC
Reports to: Charlotte
Status: Full-time
Pay Range $25–$27/hour
Position Summary
Pro-Serv Food Equipment is looking for a customer-focused Outside Sales & Customer Relations Representative to grow and maintain relationships with restaurants, schools, and commercial kitchens across the Charlotte market. This person is the face of Pro-Serv in the field: visiting customers, identifying service and equipment needs, and driving new business. They also handle parts receiving at the Charlotte branch so technicians have what they need to complete jobs.
Key Responsibilities
Customer Service & Relationship Building
- Visit customers in person to build trust, check in on service experience, and resolve concerns
- Serve as the main point of contact for assigned accounts
- Follow up on completed service calls to ensure satisfaction
- Work with dispatch and service leadership to resolve scheduling or service issues
Outside Sales
- Prospect and develop new commercial accounts (restaurants, schools, institutions, property managers)
- Promote Pro-Serv's preventive maintenance agreements, repair services, and equipment solutions
- Prepare and present quotes and proposals, and follow up to close
- Track leads, opportunities, and account activity in the company's systems
- Represent Pro-Serv professionally at customer sites and local business events
Parts Receiving & Support
- Receive, inspect, and verify incoming parts shipments against packing slips and purchase orders
- Log, organize, and stock parts at the Charlotte branch
- Coordinate parts pickup and delivery for technicians, and communicate parts status to service and dispatch
- Report damaged, incorrect, or missing items to the vendor and the appropriate Pro-Serv team
- Help keep the parts area clean, organized, and accurately counted
Qualifications
- 2+ years in outside sales, account management, customer service, or a related field (food service equipment, HVAC/R, or other trades a plus)
- Strong communication and relationship-building skills
- Comfortable with cold calls, in-person visits, and following up consistently
- Basic computer skills (email, Microsoft Office, and ability to learn service/CRM software)
- Organized and detail-oriented, especially with inventory and paperwork
- Able to lift up to 50 lbs, and to stand, walk, and load/unload parts as needed
- Valid driver's license and clean driving record
- Ability to pass a background check and drug screen
Working Conditions
Combination of field visits and branch-based work. Regular local travel within the Charlotte area using a company vehicle is required.
Equal Opportunity Statement
Pro-Serv Food Equipment is an equal opportunity employer.