Skills

Banking Servicesunmatched

Best Practicesunmatched

Business Developmentunmatched

Business Practicesunmatched

Business Skillsunmatched

Change Managementunmatched

Coachingunmatched

Communication Skillsunmatched

Community Supportunmatched

Credit Riskunmatched

Customer Experienceunmatched

Customer Relationsunmatched

Customer Relationship Management (CRM)unmatched

Customer Retention/Renewalunmatched

Customer Support/Serviceunmatched

Dental Insuranceunmatched

Direct Salesunmatched

Ecosystemsunmatched

Employee Retentionunmatched

Entrepreneurshipunmatched

Environmental Economicsunmatched

Environmental Impactunmatched

Establish Prioritiesunmatched

Fair Lendingunmatched

Financial Planningunmatched

Financial Servicesunmatched

Financial Statementsunmatched

Generally Accepted Accounting Principles (GAAP)unmatched

Health Planunmatched

Interpersonal Skillsunmatched

Leadershipunmatched

Licensingunmatched

Licensing Complianceunmatched

Loan Policyunmatched

Loan Portfoliounmatched

Long-Term Profitunmatched

Maintain Complianceunmatched

Marketing Strategyunmatched

Microsoft Officeunmatched

Mortgageunmatched

Multitaskingunmatched

Network Supportunmatched

Organizational Skillsunmatched

People Managementunmatched

Performance Managementunmatched

Pricingunmatched

Quality Managementunmatched

Regional Salesunmatched

Regulationsunmatched

Regulatory Complianceunmatched

Relationship Managementunmatched

Resource Managementunmatched

Revenue Growthunmatched

Riskunmatched

Risk Managementunmatched

Salesunmatched

Sales Managementunmatched

Sales Strategyunmatched

Sales Supportunmatched

Sales Trainingunmatched

Salesforce.comunmatched

Small Businessunmatched

Staff Motivationunmatched

Talent Managementunmatched

Tax Returnsunmatched

Team Buildingunmatched

Team Lead/Managerunmatched

Team Playerunmatched

Time Managementunmatched

Training/Teachingunmatched

Vision Planunmatched

Description

Overview:

BRANCH SALES MANAGER

WHAT IS THE OPPORTUNITY?

Responsible for acquiring new and deepening existing relationships with the intent of integrating both business & personal clients, as well as equal responsibility as a sales leader for the overall success of the branch sales functions in coordination with the Branch Manager. As a leader & coach, the Branch Sales Manager will enable their direct and indirect reports to be successful in their respective roles, providing regular coaching and ensuring the branch maintains high standards for risk and compliance, as well as contribute to the market and regional sales strategy. As an individual sales performer, the BSM will assist clients to meet their financial needs, providing sound financial advice and acting as a trusted strategic advisor.Responsible for all sales functions of the assigned branch with particular emphasis on managing a client-driven sales and service environment through the performance of the Relationship Bankers and Relationship Managers as well as their own individual sales attainment. This may be accomplished through active calling efforts and referrals from existing clients, providing the CNB exemplary level of service, identifying and promoting solutions to client needs, and actively embracing the Bank's segmentation strategy by referring new business to the appropriate segment/business partner. In addition to, the BSM and Branch Manager jointly plan, control and direct the activities of branch personnel towards attainment of branch goals, including sales, client service and proper credit quality and risk management, while also working to retain sales colleague talent and develop sales colleagues for further success. Key measures of success for the BSM and their sales team will include acquisition of new personal and new small business clients, deposit and fee income growth from both new and existing portfolios, loan and line volume that includes but is not limited to CRA-eligible fundings, excellent risk management mitigation, as well as the qualitative sales, networking, and community presence activities that generate the aforementioned volumes and represent City National with polished professionalism. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

WHAT WILL YOU DO?

People leadership & talent development – with the direction of the Branch Manager, coach Relationship Managers and Relationship Bankers to deliver meaningful interactions with clients and identifying development and growth opportunities; fulfill day-to-day people management responsibilities (e.g., recruitment, general support, training etc.). Includes ongoing sales management and review of activities and results and provides additional sales development training as needed, working collaboratively with Branch Manager to maximize colleague performance
Acquire & deepen client relationships – generate new client relationships, and deepen existing client relationships within assigned client segments; provide senior support to sales team and act as a role model to lead by example & foster a proactive business development culture within the branch
Business & Risk Management – remain updated on CNB’s credit & sales policies and procedures, and train branch Relationship Managers and Relationship Bankers to ensure adherence to the same; foster a strong sales environment through pricing and revenue generation while balancing compliance responsibilities (Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)
Partnering with a collaborative mindset – partnering to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach; maintain strong relationships with key branch clients to ensure retention
Deliver an exceptional & consistent client experience – ensure client needs are met, escalations resolved appropriately, & consistent delivery centered on key areas of client needs!
Improve Sales & Banking Acumen – committed to continuously developing stronger banking acumen and sales practices individually and for the branch sales team through collaboration with SME colleagues, leveraging internal training resources and required job family curriculum, while providing coaching and training to colleagues by accompanying them on client/prospect calls
Client Centricity & Relationship Management – to understand a client’s realities and growth ambitions, empathize with their challenges, earn trust and steward the relationship through advice & solutions catered to their unique and evolving focuses.
Business Development – nurture existing client relationships, develop new long-term profitable relationships to win new business through best practices, networking and building relationships.
Collaboration – collaborate with senior management to develop a market sales strategy; partner with PBB SMEs and other divisions to win business and find the home of best fit for a client.
Communication – demonstrate strong active listening skills with colleagues and clients alike; able to translate a complex problem into a succinct plan of action.
Networking – ability to network with intent, build a strong presence in the community / market to build the brand and attract the target clientele.
Adaptability – manage ambiguity, embrace change, and be able to quickly pivot to support branch team as how to navigate a dynamic corporate environment.
Project & Change Management – ability to balance conflicting priorities, using strong time management and organizational skills, ensuring branch focus on evolving key goals and initiatives.
Leadership – influence the branch sales team to succeed and champion the branch in the community.
People Development / Coaching – identify and nurture Relationship Managers’ and Relationship Bankers’ potential, facilitate growth, and retain top talent for CNB; Will provide feedback on sales colleagues to Branch Manager for quarterly and annual performance management, while delivering constructive feedback effectively to colleagues
Assists Branch Manager to manages a large branch.
May manage multiple tasks through delegation.
Manages diverse resources.
Utilizes interpersonal skills to build a cohesive team and directly or indirectly develop and motivate staff.
Maintains moderate knowledge of staff management, operational integrity and CNB products and services.
Utilizes moderate to extensive credit skills to assist clients.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

Bachelor's Degree or equivalent Knowledge of Generally Accepted Accounting Principles required
Minimum 5 years of branch management or supervisory experience in a branch environment
Minimum 5 years of direct sales experience required.
Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) or must be able to be registered under the Safe Act.
Must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”;

Additional Qualifications

Banking Products for Personal & Small Business clients – deep knowledge of CNB’s offerings
Regulatory / Compliance – superior understanding of the regulatory environment CNB operates in to manage risk and ensure compliance.
Economic Environment – ability to articulate and demonstrate an understanding of the economic environment and its impact on clients
CNB Policies & Procedures – strong knowledge of CNB’s policies, procedures & regulatory
obligations across product offerings; strong understanding of servicing processes
Personal & Small Business Financials – reviewing financial statements / tax returns of both individuals and businesses to be able to advise clients and support branch colleagues
Expertise in Salesforce CRM, including managing sales team to Salesforce utilization expectations
General Software Skills - ability to navigate Microsoft Office & other key tools

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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