BRANCH SPECIALIST

JOB DESCRIPTION: Branch Specialist

WAGE CLASSIFICATION: Non-exempt

REPORTS TO: Branch Manager or Assistant Branch Manager

SUPERVISES: No supervisory responsibilities

JOB SUMMARY

AuburnBank's Branch Specialist is responsible for providing exceptional customer service. The Branch Specialist will process customer transactions including, deposits, withdrawals, and loan payments. Additionally, the Branch Specialist will educate customers on products and services, open new accounts and maintenance of accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service while handling customers' deposits, withdrawals and payments
• Develops relationships with customers
• Assists customers with account inquiries regarding products and basic problem resolution
• Assist co-workers as needed to aid in customer resolution
• Work cohesively as part of a team within the branch
• Follow all bank processes and procedures while adhering to applicable laws and regulations
• As a member of the branch, ensures sound banking practices, including identifying and reporting operational risks
• Other duties as assigned

This position is considered non-exempt and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

QUALIFICATIONS

• High School Diploma or GED
• Minimum 6 months related customer service and cash handling experience
• Ability to work Saturdays as needed
• Ability to handle cash and process transactions with accuracy
• Ability to communicate effectively, both written and verbal
• Ability to use a computer and banking applications on a regular basis
• Ability to travel to other locations to accommodate temporary needs

PREFERRED QUALIFICATIONS

• 1-year of financial services experience

SKILLS & COMPETENCIES

• Patience and ability to remain calm and professional
• Must establish and maintain effective working relationships
• Working knowledge of general office equipment
• Requires extended periods of walking, sitting or standing
• Requires frequent bending or stooping
• Ability to transport/lift up to 50 lbs.
• Requires eye-hand coordination and manual dexterity
• Ability to handle stress
• Regular and predictable attendance
• Requires extensive public contact
• Ability to work in a constant state of alertness and in a safe manner
• Ability to maintain confidentiality
• May be called upon from time to time to participate with community organizations and projects

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or any other classification protected by law.

AuburnBank is a Drug Free Workplace.