Banking Services, Coaching, Communication Skills, Credit Union, Customer Experience, Customer Support/Service, Dental Insurance, Establish Priorities, Mentoring, Needs Assessment, Operations, People Management, Process Improvement, Resolve Customer Issues, Sales, Service Delivery, Team Building, Team Player, Time Management, Vision Plan
Job Type
Full-time
Description
Our Mission:
To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.
Our Vision:
To be the lifelong trusted partner of more and more members as they pursue their dreams.
Our Purpose in Member Services:
Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems.
Who We're Looking For
To help us fulfill our mission and purpose, we're seeking a Branch Supervisor who is:
- A Strong Leader - You'll coach, mentor, and support team development.
- A Protector of Privacy - You treat member information with the utmost confidentiality.
- A Process Improver - You identify inefficiencies and help implement smart solutions.
- A Skilled Communicator - You understand member needs and deliver exceptional service.
- A Knowledge Champion - You educate members on our products and services to help them thrive.
What You'll Do- Greet and assist members, providing outstanding service and accurate banking information.
- Maintain strict confidentiality of all member transactions.
- Identify member needs and proactively offer relevant products and services.
- Open and close the branch as needed.
- Serve as second-in-command to the Branch Manager, ensuring daily operations run smoothly.
- Support and coach team members to enhance the member experience.
- Research and resolve account issues in collaboration with the Branch Manager.
- Observe transactions and provide constructive feedback using coaching tools.
- Perform additional duties as assigned.
What You Bring- Minimum 5 years of bankingexperience.
- At least 3 years of supervisory experience.
- Credit union experience is preferred.
- Background in customer service, sales, or a related field.
- Experience with IRAs (Individual Retirement Accounts) is a plus.
- Strong time management and prioritization skills.
- A positive, professional demeanor and excellent communication skills.
What We Offer- Competitive base salary of $28-$32 per hour, based on experience.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with match and a pension plan
- Paid vacation, sick, and personal time
- Student loan paydown program
- Ongoing training and a culture that supports learning and growth.
- A collaborative environment where your ideas are valued and your contributions matter.
This position is 100% in-person at our office in Needham, MA.
Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).
Salary Description
$28-$32 per hourD
Direct Federal Credit Union