The Branch Support Specialist/Warehouse Associate plays a key role in supporting daily branch operations through a combination of customer service, administrative support, inventory management, and warehouse activities. This position ensures efficient branch operations by assisting customers, processing orders, maintaining accurate inventory records, and safely handling warehouse duties including receiving, stocking, picking, and shipping products.
RESPONSIBILITIES AND DUTIES:
Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments.
Responds with urgency to customer requests for quotes of both in-stock, direct ship, and specialty items
Works with Allredi''s Supply Chain team and preferred vendors to ensure that the customer receives their order on time and in full.
Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch.
Works the "open orders" report and "back order" report daily to make sure customers are getting their orders in a timely manner.
Responsible for the RMA (returns) processing at the branch.
Shipping & receiving.
Order picking
Cycle counting/Logistics
Support Warehouse Operations.
Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the "Primary Function" of the job.