Brand Ambassador

Shift:

• Wednesday-Sunday - 10:00 AM - 6:00 PM or 11:00 PM - 7:00 AM

 Flexibility to start shift in the field and not commute to the warehouse in Alexandria, VA

Job Summary:

As Veo's Brand Ambassador, you will serve as an on-the-ground presence in the Georgetown, National Mall, and Wharf service areas, ensuring vehicle availability, customer experience, and brand visibility throughout your shift. This role blends technician work with community engagement - you'll keep vehicles compliant and customer-ready, keep sidewalks clear, and serve as a visble, approachable representative of the Veo brand. Your impact will be measured by vehicle availability, sidewalk compliance, and the quality of the customer experience in your service areas. 

Responsibilities and Duties:

• Sidewalk Management: Ensure sidewalks are clear and free from improperly parked vehicles.
•  Vehicle Compliance: Relocate vehicles to designated bike racks or approved parking areas.
•  Quality Control: Inspect, test, and prepare vehicles to ensure they are customer-ready.
•  In-Field Repairs: Conduct basic in-field repairs using standard technician tools.
•  Rebalancing: Redistribute vehicles within Georgetown and The Wharf to optimize availability.
•  Documentation: Submit before/after photos of work completed and track touches for rebalances and
  repairs.
•  Visibility & Safety: Wear a branded safety vest at all times, in compliance with the Employee Manual.
•  Community Engagement: Serve as a visible representative of Veo — answer customer questions and
  provide directions when approached.
•  Check-Ins: Complete daily Slack check-ins at key points in the shift (arrival in Georgetown, transfer to
  Wharf, end of shift).

Qualifications and Skills:

• Experience performing basic scooter maintenance or field repairs (or willingness to be trained).
• Comfortable working independently outdoors and on foot for extended periods.
•  Strong communication and interpersonal skills; comfortable engaging with the public.
•  Reliable and detail-oriented, with the ability to document work accurately (photos, touch tracking).
•  Energetic, self-motivated, and passionate about sustainable, community-focused transportation.
•  Ability to navigate city streets and public spaces confidently (on foot and by e-bike/scooter)

Benefits and Perks:

• Opportunity to work in a fast-paced, early stage technology company
• Veo credits
• Flexible work hours