Brand Operations Associate

Moda Operandi is seeking a Brand Operations Associate to be the cross functional point person between warehouse, planning, merchandising, marketing, accounts payable, customer care etc. focusing on order confirmations, receipts, discrepancies, inventory and returns.

This is a hybrid role with 1 day a week (Wednesday) in our Brooklyn, New York office required.

Primary Responsibilities include:

• Provide cross functional support regarding deliveries, discrepancies, inventory, returns and other merchandise operations related functions
• Liaise effectively and expediently with brand partners
• Review order confirmations and send comments to brands in a timely manner
• Reach out to brands regarding delivery of goods
• Reach out to brands regarding discrepancies (short shipment, over shipped, incorrect item, etc.)
• Reach out to brands regarding GTIN codes
• Complete any Returns to Brands in a timely manner
• Notify the Customer Care Team of brand issues, delays, updates etc.
• Have a strong understanding of the needs of the Moda Operandi customer
• Role model our Company Values

Qualification/Ideal Experience:

• Bachelor's degree or equivalent
• 1 or more years experience in similar role helpful but not necessary
• Experience with NetSuite and ZenDesk helpful but not necessary
• Intermediate proficiency with Microsoft and Google applications required
• Excellent written and verbal communication skills required
• Exceptional organizational and prioritization skills required
• Ability to work collaboratively, listen, and value differing perspectives
• Must be self-motivated, flexible and agile
• Composed demeanor and a positive attitude
• Basic understanding of the fashion and luxury goods industry
• Flexible availability to work weekend/holiday rotations during peak periods

Job Type: Hybrid role with one day a week in our Brooklyn NY (Industry City) office space

Salary: $60,000 - $70,000 per year + Discretionary Bonus

Benefits:

• Medical, Dental & Vision Insurance Benefits (Day 1)
• 401(k) with Company Match
• Company Paid Life Insurance Benefit
• Voluntary Supplemental Insurance Benefits (STD, LTD, Accident, Critical Illness)
• Unlimited Paid Time Off (Exempt & FT)
• Tuition Reimbursement

The above statements describe the general nature of work being performed in this role, they are not an exhaustive list of all responsibilities, duties and skills required. Additional responsibilities may be required from time to time. Moda Operandi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, partnership status, familial status, caregiver status, military or veteran status, citizenship status, arrest or conviction record, credit history, genetic information, unemployment status, status as a victim of domestic violence, stalking or sex offenses, or any other characteristic protected by applicable federal, state or local law.

For details on how we protect your information when you apply, please see our Applicant and Candidate Privacy Policy.

Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women to shop for what's new and what's next in designer fashion from the world's leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda's platform carries more than 1,000 brands and designers across fashion, fine jewelry, home, and beauty, shipping to customers around the world.