Brand Quality Manager – Engines

General Motors

Warren, MI

Apply

JOB DETAILS

SKILLS

Analysis Skills, Atlassian JIRA, Automotive Engineering, Automotive Repair and Maintenance, Automotive Technology, Brand Management, Brand Positioning, Call Centers, Cataloguing, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Data Analysis, Documentation, Equal Employment Opportunity (EEO), Failure Analysis, Field Trials, Government, Identify Issues, Internal Combustion Engine, Interpersonal Skills, Leadership, Microsoft Office, Multitasking, On Site Support, Operational Support, Operations Processes, Performance Management, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Development, Product Reviews, Product/Service Launch, Project Tracking, Project/Program Management, Propulsion, Purchasing/Procurement, Quality Management, Strategic Planning, Supply Chain, Team Player, Technical Services Management, Technical Support, Time Management, Trend Analysis, Writing Skills

LOCATION

Warren, MI

POSTED

7 days ago

**Job Description** **The Role:** Join the Brand Quality Propulsion team in an exciting opportunity as a Brand Quality Manager – Engines. This role plays a key part in delivering exceptional product quality, reliability, and durability, while leading issue identification and resolution for engine systems. Brand Quality is responsible for improving customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multi-functional, closed loop solutions for current and future vehicles. Brand Quality positions require creativity, initiative, independence in judgment and action, strong leadership and excellent communications. **What You’ll Do (Responsibilities):** + **Issue Identification & Analysis -** _Utilize tools such as Warranty Parts Center reviews, product reports, warranty data, and field feedback (including Field Service Engineers, TAC cases, customer complaints, and ParTech) to detect and analyze emerging quality issues._ + **Warranty Waste Reduction Leadership -** Lead initiatives to reduce warranty waste through identification, analysis, implementation, and continuous improvement. Provide regular updates to senior management. + **Field Communication Management -** Develop and distribute Technical Service Bulletins, Preliminary Information bulletins, emerging issues videos, Global Connect messages, and Tech Link articles to ensure accurate and timely communication to field personnel. + **Post-Launch Readiness Execution -** Review launch plans and ensure timely completion of post-launch deliverables. Develop support strategies for customer-facing issues and collaborate with the Double White Glove group to elevate emerging concerns. + **Cross-Functional Problem Resolution -** Collaborate with Program Engineering Managers, Program Quality Managers, DREs, QRD teams, SQEs, Supply Chain, Purchasing, and leadership to drive timely issue resolution. Document and track progress using the Problem Resolution and Tracking System (PRTS). + **Customer Feedback Advocacy -** Represent customer and dealer perspectives during Warranty Work Cell reviews and special part return evaluations to ensure voice-of-the-customer is integrated into quality decisions. + **Support for Field Operations -** Provide technical assistance to GM field teams, call centers, dealers, and service personnel. Partner with the Service Learning Center to close the loop on emerging issues and ensure effective resolution. + **Data Monitoring & Trend Analysis -** Continuously analyze warranty and field data to identify trends early and facilitate proactive solutions. + **Documentation & Stakeholder Updates -** Maintain current issue tracking in PRTS and ensure all relevant stakeholders—including Program teams, QRD, DREs, and SQEs—are informed of status and developments. + **Continuous Improvement Engagement -** Participate in CPIT, PDT, and XPIT meetings to contribute to process improvements and technical excellence. + **Teardown Review Participation -** Attend warranty and teardown review meetings, offering insights and updates on issue resolution progress. **Your Skills & Abilities (Required Qualifications)** + 5+ years of experience in automotive service and parts, with direct exposure to dealer and field service operations. + Bachelor’s degree in Engineering, Automotive Technology, or a related field—or equivalent experience. **What Will Give You a Competitive Edge (Preferred Qualifications)** + Demonstrated background/experience with internal combustion engine systems + Experience in program management and technical customer service. + Deep knowledge of diagnostics and failure analysis. + Demonstrates advanced data analytics capabilities, translating complex data into meaningful insights that drive business decisions and performance improvements. + Exceptional analytical, written, and verbal communication skills. + Strong decision-making and adaptability in ambiguous environments. + Expertise in managing multiple assignments with high-quality execution. + In-depth understanding of product development, warranty processes, and service operations. + Proven ability to collaborate across functions and influence change. + Strong analytical, communication, and interpersonal skills at all levels, both internal and external. + Experience working cross-functionally and cross-culturally. + Ability to manage multiple priorities independently with minimal supervision. **Preferred Systems Knowledge/Proficiency** + ARC – Aftersales Release and Cataloging + Microsoft Office Suite + One CRM + PowerBI + Global Connect + Global Warranty Management + Tracker GART DB + Jira + Electronic Parts Catalog + Engineering Release System \#LI-JT2 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (https://search-careers.gm.com/en/locations/) We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

About the Company

General Motors

LEADING THE CHARGE INTO TOMORROW
AtGeneral Motors, we are passionate about earning customers for life. This vision unites us as a team each and every day and is the hallmark of our customer-driven culture. In fact, there are a lot of exciting things to share about our company.

Our story starts on November 18, 2010, when we completed the world’s largest initial public offering, emerging with a solid financial foundation that enables us to produce great vehicles for our customers and build a bright future for employees, partners and shareholders.Leading the way is our seasoned leadership team who set high standards for our company so that we can give you the best cars and trucks.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Automotive Sales and Repair Services

FOUNDED

1908

Resume Resources

Free Resume Templates Free Resume Builder