Summary |
Responsible for providing a safe and memorable food and beverage experience for our guests.
Job Duties |
Provides friendly personalized service to all guests.
Maintains established par levels for food, beverages and service supplies. Takes inventory, reorders supplies.
Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.
Adheres to all applicable company, brand, and local health department requirements.
Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes the buffet as needed.
Maintains temperature control so that all hot/cold food is safe for consumption.
Setup dishes/trays, napkins, utensils, cups and other service ware.
Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.
Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.
Washes and stores serving equipment including utensils, displays, chafing pans.
Cleans dispensers and equipment daily. Performs routine extensive cleaning per manufacturer's recommendations.
Cleans service and dining area. Vacuum carpet, mops floor, wipes walls, etc.
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador’ who:
Maintains a professional image, including grooming, verbiage, and body language, at all times.
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when appropriate.
Summary
Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.
Job Duties
Cleans drink and vending machines and all surrounding areas.
Empties all trash receptacles and ashtrays in corridors and public areas.
Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.
Cleans public restrooms.
Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)
Cleans elevators, tracks, chrome, and stainless steel at each landing.
Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.
Wipes baseboards, railings, telephones, walls, vending areas, exit doors.
Collects soiled linen from Room Attendant carts and delivers to area assigned.
Vacuums all inside corridors and shampoos carpets.
Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.
Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
Delivers room service and picks up room service trays when needed, where applicable.
Delivers cribs and rollaway beds to guest rooms.
Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.
Reports to Housekeeper any necessary information.
Removes dirty linen.
Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.
Inspects marketing collateral, replacing expired or damaged items.
Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals.
Cleans mirrors, windows, vent cover, glass doors.
Reports items that require repair or additional cleaning to the appropriate person/department.
Restocks housekeeping cart.