Breakfast Attendant

As Breakfast Attendant, you will be responsible for setup, food prep, restocking, take-down and sanitation of the breakfast area and kitchen. You will also greet guests and keep the breakfast buffet neat, clean and stocked.

How will you do this? The following are the essential functions and responsibilities of the job:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate day-to-day activities, ensuring breakfast is prepared in accordance with food handling regulations, guidelines and brand standards.

• Ensure food is prepped and ready for the beginning of breakfast and replenished throughout breakfast hours.

• Maintain cleanliness during breakfast hours while being attentive to guests needs.

• Greet all guests and ensure you are walking around the breakfast area engaging them; replenish coffee and provide a memorable guest experience.

• Maintain inventory of all food supply and assist with the completion of food orders as necessary.

• Assist in necessary setup, service and breakdown of breakfast and meeting room functions.

• Inspect the kitchen, prep area, and dining space for cleanliness, working condition and proper furniture/equipment set-up.

• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Check storage areas for proper supplies, organization, and cleanliness.

• Clear and reset counters and tables at conclusion of each guest.

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

• Maintain complete knowledge of and comply with department policies, service procedures and standards.

• Respond to guest requests and complaints in a timely, efficient, appropriate and friendly manner.

• Work with the hotel team to create and deliver a memorable service experience for guests.

• Handle guest requests personally and/or refer to another team member as appropriate.

• Provide guests with the finest quality of service at all times in a warm and enthusiastic manner.

• Maintain a professional image at all times through action, appearance and dress.

• Follow Company policies and procedures.

• Other duties as assigned by supervisor or management.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Knowledge of food service regulations.

• Strong customer service and interpersonal communications skills required

• Able to maintain positive client relationships.

• Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.

• Able to utilize quick thinking and apply quick resolution to guest issues in accordance to the brand standards.

• Excellent conflict-resolution skills.

• Able to work in fast paced environment.

• Able to prioritize, organize, and manage multiple tasks.

GENERAL NOTES

• Breakfast Attendants will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

• Consistent attendance in accordance with the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Breakfast Attendant is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

• This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor.

• Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

• If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality.

• Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.