Job Title: Breakfast Server

Department: Food & Beverage
Reports To: Food & Beverage Director & General Manager
Schedule: Early mornings, weekends, and holidays required

Apply Direct @ Breakfast Server at Holiday Inn . St. Petersburg N - Clearwater

Job Summary

The Breakfast Server is responsible for delivering warm, efficient, and brand-hearted service to hotel guests during breakfast hours, in alignment with IHG service culture and standards. This role creates meaningful guest experiences by anticipating needs, demonstrating genuine care, and consistently delivering high-quality food and beverage service that reflects True Hospitality for Good.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver a warm, welcoming greeting that reflects IHG’s commitment to genuine hospitality
  Create positive first impressions by engaging guests with a friendly, professional demeanor
  Escort guests to tables when appropriate and present menus promptly
  Demonstrate strong menu knowledge, including ingredients, preparation methods, and allergens
  Anticipate guest needs and personalize service whenever possible
  Resolve guest concerns quickly and professionally, escalating to leadership as needed
  Thank guests sincerely and invite them to return, reinforcing guest loyalty

Food & Beverage Service

• Take accurate food and beverage orders and enter them into the POS system efficiently
  Serve food and beverages promptly, ensuring accuracy, presentation, and temperature standards
  Prepare and serve coffee, tea, juice, and other breakfast beverages according to standards
  Communicate clearly with kitchen and service team members to ensure smooth operations
  Accommodate special requests and dietary needs with care and attention to detail
  Follow all food safety, sanitation, and allergen awareness guidelines

Brand Standards & Compliance

• Uphold IHG brand standards, service behaviors, and quality expectations at all times
  Maintain professional appearance and grooming in accordance with IHG guidelines
  Follow all health, safety, and cleanliness standards to ensure a safe dining environment
  Support brand audits, inspections, and guest satisfaction initiatives as required

Cleaning & Side Work

• Clear, clean, and reset tables efficiently to maintain a welcoming dining room
  Keep service stations stocked, organized, and clean throughout the shift
  Complete assigned opening and closing duties
  Maintain cleanliness of dining areas, equipment, and workstations

Cash Handling & Administrative Duties

• Process guest checks accurately, including room charges, credit cards, and cash
  Follow hotel cash-handling and reconciliation procedures
  Complete required shift reports and tip documentation

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Qualifications & Skills

• Previous hotel or restaurant service experience preferred
  Strong guest service mindset with a passion for hospitality
  Excellent communication and interpersonal skills
  Ability to work efficiently in a fast-paced, early-morning environment
  Team-oriented with a positive, professional attitude
  Knowledge of food safety and sanitation practices
  Ability to stand for extended periods and lift up to 25 lbs

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Education & Certifications

• High school diploma or equivalent preferred
  Food handler certification required or ability to obtain within a designated timeframe
  Alcohol service certification if applicable by location

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Physical Requirements

• Prolonged standing and walking
  Frequent bending, reaching, and carrying trays or service items
  Ability to lift and carry up to 25 lbs

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Work Environment

• Indoor hotel restaurant environment
  Exposure to kitchen equipment, hot surfaces, and cleaning chemicals
  Early morning shifts, including weekends and holidays

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Performance Expectations

• Consistently deliver IHG brand-hearted service
  Demonstrate reliability, punctuality, and teamwork
  Contribute positively to guest satisfaction scores and brand metrics
  Act as a brand ambassador by embodying IHG values and service culture

  
  

  
  

Apply Direct @ Breakfast Server at Holiday Inn . St. Petersburg N - Clearwater