Job Family Group Description- Sales / Omni-Channel:Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description- Retail & On-Line Selling:Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description- Sales Assistant:Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
Job Description
Your opportunity
You will be a key ambassador for the brand providing a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long term loyal relationship. You will carry out sales and clienteling actions in order to maximize individual and store target and KPIs.
How you will contribute
Create and develop a positive relationship with the customers, from the first contact to the farewell
Meet and exceed CRM and retention goals
Accomplish the goals set by the Store Management contributing to the teamwork
Effectively use the Client Book to nurture the relationship with the existing and potential customers
Create and cultivate a network of contacts to expand potential customer base
Gather information about the market: new trends, events, competitors' activities and products
Effectively interact and collaborate with colleagues in the store and in the company at large
Implement stock procedures according to company standards and guidelines
Respect Brioni standards, roles and procedures, promptly sharing possible issues and risks
Who you are
At least 1 years of experience in a sales position in a luxury brand
Fluent in English
Good knowledge of men's formalwear
Good knowledge of high-end fashion field
MTM specialization is a plus
Listening and communication skills
Flexible to work in a multicultural context
A proactive individual
Self-development attitude
Sense of ownership
Able to be mobile on the sales floor for extended periods
Available to work a minimum of 2 Saturdays and 2 Sundays per month, annual inventory, and holiday season