Benefits:- Onsite
- Competitive salary
- Opportunity for advancement
Broadband Triage EngineerLocation: Philadelphia, PA
Job Type: Contract / Long-Term Contract
Domain: Broadband | RDK | Wi-Fi/Mesh | DOCSIS | Fiber | LTE | Linux | AWS | DevOps
We are seeking a
Broadband Triage Engineer to support software quality, field issue resolution, root-cause analysis, and operational efficiency across broadband devices and RDK-based platforms.
The ideal candidate will have strong hands-on experience with C/C++, Python, Linux, networking protocols, troubleshooting, packet capture analysis, AWS, and operational monitoring. Experience across broadband technologies such as Wi-Fi/Mesh, DOCSIS, Fiber, LTE, or similar access network technologies is highly relevant.
Key Responsibilities- Ensure timely and high-quality software releases across diverse broadband devices by proactively monitoring metrics and alerting systems.
- Respond promptly to critical field issues and identify root causes.
- Develop and implement effective mitigation strategies for production and field issues.
- Troubleshoot end-to-end issues across broadband devices and RDK broadband components, including:
- Wi-Fi / Mesh
- DOCSIS
- Fiber
- LTE
- Similar access network technologies
- Conduct source code reviews to identify root causes within individual components and the broader platform.
- Diagnose and resolve issues using Linux systems and networking protocols.
- Perform packet capture analysis during troubleshooting and root-cause investigations.
- Design and enhance operational tools to improve system performance and efficiency.
- Architect DevOps solutions supporting broadband operations.
- Leverage AWS services including S3, Athena, and QuickSight to analyze data from millions of field devices.
- Deliver insights from field-device data to support operational decision-making and improve efficiency.
- Develop and implement anomaly detection techniques and data-driven solutions to proactively identify system issues.
- Perform global metric comparisons across different device models.
Required Qualifications- Strong hands-on experience with C/C++.
- Strong Python experience.
- Strong Linux experience.
- Experience with networking protocols and troubleshooting.
- Experience with packet capture analysis.
- Experience with log management and analysis tools, including:
- Elastic Stack / ELK
- Splunk
- Grafana
- Proven expertise in at least one scripting language such as Bash, Python, or Go.
- Experience with AWS services such as S3, Athena, and/or QuickSight.
- Experience with SQL and/or Amazon Athena.
- Experience with Jira or other defect tracking tools.
- Experience with Git and GitHub.
- Experience troubleshooting broadband or access-network technologies.
Leadership & Communication- Experience serving in a Technical Lead or Senior Engineering role.
- Experience mentoring a small team of engineers.
- Ability to make sound technical decisions and communicate the rationale effectively to engineering stakeholders.
Preferred BackgroundExperience with one or more of the following broadband technologies is highly relevant:
- RDK Broadband
- Wi-Fi / EasyMesh
- DOCSIS
- Fiber
- LTE
- Access Network Technologies