Broker Application Manager

Are you an ambitious, people-focused professional ready to kickstart your career in sales, client success, and business development? RCN Capital is looking for a Broker Application Manager to join our growing team and play a key role in helping our Broker partners succeed from day one.

This is more than just an entry-level job—it's your gateway into the fast-paced world of fintech, real estate lending, and client relationship management. If you're a natural communicator who loves solving problems, building relationships, and making an impact, we want to hear from you!

Why this role?

• Real Impact from Day One – Be the first friendly face our new Broker partners meet and guide them through their very first loan submission.
• Career Growth – Gain hands-on experience with Salesforce, CRM tools, product training, and cross-functional collaboration—skills that set you up for long-term success in sales and business development.
• Travel & Networking – Represent RCN at industry conferences and broker training events, expanding your professional network.
• Collaborative Culture – Work alongside supportive teammates across Technical Support, Software Development, and Partnership Management.

Responsibilities:

• Onboard new Broker partners and guide them through submitting their first loan through our platform
• Serve as the go-to point of contact for new Brokers, equipping them with the tools, training, and confidence to build a strong loan pipeline
• Lead live product training sessions and walk clients through setup, usage, and early adoption
• Track training completion and Broker progress in Salesforce to ensure accurate performance reporting
• Maintain detailed records of client engagement and Broker milestones using CRM tools
• Gather client feedback during onboarding to help shape product improvements and resources
• Partner with internal teams, including Technical Support, Software Development, and Partnership Management, to continuously improve the Broker experience
• Proactively identify friction points and recommend solutions for a seamless client journey
• Represent RCN Capital at industry conferences and broker training groups
• Support additional projects and initiatives as needed

Required Skills and Experience:

• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical users
• Highly motivated with strong work ethic
• Highly organized with strong attention to detail and ability to manage multiple onboarding timelines simultaneously
• Strong problem-solving skills and a client-first mindset
• High level of comfortability on the phone
• Highly motivated with a strong work ethic
• Adapts well to change and thrives in a fast-paced environment
• 1-2 years of experience in a professional, client-focused role, specifically including phone work or cold calling
• 1-2 years of experience in business development, sales, or similar roles
• Proficient in MS Office, specifically Outlook, Word and Excel
• Knowledge of software sales preferred
• Background in sales support, technical support, or implementation roles preferred
• 1-2 years of experience in the real estate lending, mortgage or banking industry preferred

 Education Requirements:

• Associate’s degree in Business, Business, Communication, or a related field
• Bachelor’s degree in Business, Business, Communication, or a related field preferred

Work Schedule:

• Full time
• Monday-Friday, 9:00AM to 6:00PM
• First 90-days are onsite for training
• Hybrid schedule after - up to 3 days/week remote

We Offer:

• Growth-oriented work environment
• Training opportunities
• Casual dress policy
• Competitive benefits, including 401K
• Many more perks!