Bronze Customer Order Specialist

Our associates celebrate lives. We celebrate our associates. The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained. **JOB RESPONSIBILITIES** + Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier + Provide the highest level of customer service to both internal and external customers + Using the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store + Meet the weekly productivity goals set forth for the Bronze Memorial team + Catalog, update and maintain digital library of all projects within established filing system + Adjust priorities when appropriate and perform other job related duties assigned to meet team goals **MINIMUM Requirements** **Education** + High school diploma or equivalent **Experience** + One year of customer service or call-center related experience required **Knowledge, Skills and Abilities** + Ability to adjust priorities when appropriate to meet weekly productivity goals + Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word + Attention to detail/accuracy; proofreading and quality control skills + Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude + Demonstrated effective communication skills, both oral and written + Ability to work well as part of a cohesive team **Work Conditions** **Work Environment** When considering the work environment associated with this job, the following factors may apply: + Work indoors during all seasons and weather conditions + Standard business dress is required **Work Postures** When considering the work postures associated with this job, the following factors may apply: + Sitting continuously for many hours per day, up to 6 hours per day **Physical Demands** When considering the physical demands associated with this job, the following factors may apply: + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** When considering the work hours associated with this job, the following factors may apply: + Working Saturdays when necessary to meet the weekly productivity goal. Postal Code: 77019 Category (Portal Searching): Logistics Job Location: US-TX - Houston Job Profile ID: C00749 Time Type: Full time Location Name: SCI Corporate Office