Access Control, Administrative Skills, Customer Support/Service, Data Entry, Food Services, Identify Issues, Mail Services, Operational Support, Organizational Skills, Process Improvement, Record Keeping, Student Services, Technical Support, Telephone Skills, University/School Policies
This position offers an excellent opportunity to gain hands-on experience in customer service, technology support, and university operations while serving as a front-line representative for Bruin Card Services within Auxiliary Services. Student workers provide exceptional customer service to students, faculty, and staff while supporting the University''s ID card program.
Scheduling is flexible around class commitments; however, preference will be given to students who can work a minimum of 8 hours per week between 8:00 a.m. and 4:30 p.m., Monday through Friday.
Bruin Card Services Support
- Serve as the first point of contact for visitors to Bruin Card Services by providing friendly, professional customer service.
- Guide customers through mobile credential activation and wallet setup on supported devices.
- Print, issue, replace, and distribute physical Bruin Cards in accordance with university policies.
- Assist students, faculty, and staff with questions and basic troubleshooting regarding the use of physical and mobile Bruin Cards.
- Verify customer identity, accurately maintain departmental records, and safeguard confidential information.
- Refer complex technical, access control, or policy-related questions to the Director of Bruin Card Services, Access Control, or other appropriate Auxiliary Services staff.
Administrative Support
- Answer phones, monitor departmental email, and respond to routine customer inquiries.
- Assist with record keeping, data entry, and other clerical tasks.
- Maintain a clean, organized, and welcoming office environment.
- Support office projects and process improvements as assigned.
Auxiliary Services Support
- Assist with special events, student orientations, and promotional activities.
- Provide support for other Auxiliary Services departments, including Dining Services, Mail Services, Bruin Bucks, Bruin Books, Vending, and the BruinShop, as departmental needs arise.
Perform other duties as assigned.