BSC Store Operations Level I Naval Academy

Description

Key Responsibilities

• (Point of Sale) Accurately enter all customer information into the POS system.
• (Point of Sale) Operate POS system to check out all customer purchases, returns or exchanges.
• (Customer Service) Answer telephone calls and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude.
• (Customer Service) Identify current and future customer requirements by establishing rapport with potential and actual customers and others in a position to understand merchandise requirements.
• (Customer Service) Resolve customer issues, seeking assistance from a manager if needed.
• (Customer Service) Handle and assist with all sizing needs for deployments (if applicable).

• Order Fulfillment
  • Must be able to fulfill back orders and complete sales transactions in back office.
  • Ensure that fulfillment of the order relieves inventory and increases sales.
  • Works with store personnel to ensure orders are filled in preparation for pickup
  • If the store does Deployment operations, Order Fulfillment includes preparing the orders for the deployer and packing the deployment bag (if applicable)
• Receiving
  • Must be able to sign, verify, and receive inventory, submitting required paperwork.
  • Accurately In-check inventory being received from vendors.
  • Accurately In-check inventory being received as transfers from other BSC stores
  • Ensures all stock is organized and located in appropriate storage areas.
  • Other receiving duties as assigned.

• Store Merchandising
  • Maintain a store that looks well stocked and conforms to the BSC store standards.
  • Maintain cleanliness of sales floor, restrooms, warehouse, and office space.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or sales floor.
  • Responsible for all NIS tags.
  • Participate in store inventories, conduct cycle counts, and assist with A to Z shelf organization. (if applicable)
• Shipping
  • Shipping orders to customers. Ensuring all paperwork is done, and the order is fully executed in the system (D365).
  • Shipping store transfers to other Base Supply Centers.
  • Must understand the shipping process and ensure that items go out in a timely manner.

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Skills, Knowledge and Expertise

• Must work professionally as part of a team with other store employees.
• Must be able to comprehend and perform duties using established work and safety procedures.
• Must perform effectively under conditions of fluctuating workloads.
• Must have excellent customer service skills.
• Appearance must be neat, clean and in adherence to the company’s dress code policy.
• Must have a working knowledge of Microsoft Office.

• A high school diploma or equivalent is required.
• Training while on the job will be provided.