BT Intern- Support Services

Job Summary

The Information Technology (IT) Intern - Support Services role provides hands-on experience supporting the technology that keeps our business running. This internship offers the opportunity to work alongside IT professionals, assisting with technical support, troubleshooting, and supporting service desk operations across office and manufacturing environments. Interns will gain exposure to a wide range of technologies, including end-user support, networking, telecommunications, and server infrastructure. In this position, you will develop valuable technical and professional skills.

What You Will Be Doing

1. Service Desk Support:

• Provide first incident and service request support across all IT devices, software and applications.
• Create, update, and resolve tickets within the Service Management system.
• Conduct initial troubleshooting and ask questions to help determine what the user needs.
• Leverage the knowledge database to resolve the issue.
• Escalate tickets to the appropriate technical resource, when needed, to ensure a timely resolution.
• Assist with building knowledge documents.

2. Facilities Technical Support:

• Work at the production facilities with Plant Engineers on Information Technology support needs.
• Experience the manufacturing environment and how IT hardware and software are utilized.
• Assist with workstations, laptops, tablets, scanners, and phone deployments.
• Assist with network and telecom support at Home Office and Facilities.

This internship is an excellent opportunity for students interested in Information Technology to apply classroom knowledge in a real-world environment. Through hands-on experience and mentorship from experienced IT professionals, interns will develop technical troubleshooting skills, gain exposure to enterprise technologies, and build a strong foundation for a future career in Information Technology.

Unique Benefits of our Internship Program:

• You will get the farm to fork experience during this program. You will experience a farm tour, facility tours, and experience the end user products.
• Networking events where you will meet executives and community leaders.
• Internship group outings and events.
• Volunteer opportunities within the community.
• Personal development events and training.

While you don't have to love pizza to work here…it sure does help!

What you need to be considered for this role:

• Student in Junior or Senior status pursuing a Bachelors degree in Information Technology, Computer Science, or other related field required.

• Ability to relate technical concepts to non-technical people.

• Rely on instructions and pre-established guidelines to perform the functions of the job

• Self-Starter

• Technology:

• Microsoft Office Tools

• Mobile Devices (Android / iPhone)

Preferred:

• Participation in campus organizations, volunteer activities, student leadership programs, or part-time employment.

Why Grande?

With more than 80 years of crafting "The Finest Italian Cheeses That Money Can Buy", Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they're delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can't be matched. While Grande's reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit - our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work. If you want to learn more about our company - what we do and how we go about it - or learn more about our beautiful, state-of-the-art corporate headquarters, visit www.grande.com.