Beverages, Coffee Making, Communication Skills, Community and Social Services, Customer Support/Service, Dental Insurance, Espresso Making, Food Safety, Food and Beverage Industry, Life Insurance, Operational Support, Order Delivery, Physical Demands, Safety Process, Safety Standards, Sanitation, Service Delivery, Team Player, Time Management, Training/Teaching
ROLE DESCRIPTION
Buffet Attendant/Barista
REPORTS TO: Outlet Manager
STATUS: Non-Exempt
JOB SUMMARY: The breakfast buffet attendant/barista is responsible for preparing and maintaining the breakfast buffet and coffee service area while delivering exceptional guestservice. Duties include replenishing buffet items, preparing coffee beverages, delivering room service orders, maintaining cleanliness, and ensuring food safety standards are met.
Physical Requirements:
• Standing/Walking: Constantly
• Crouching (Bend at knees): Frequently
• Stooping (Bend at waist): Frequently
• Twisting (knees, waist, neck): Constantly
• Reaching (overhead/extension): Frequently
• Handling/Grasping: Constantly
• Pushing/Pulling: Frequently, average weight frequently 30-50 lbs
• Lifting/Carrying: Frequently, food pans and beverage containers
Working Environment:
• Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures
DUTIES & FUNCTIONS:
- Contribute positively to a collaborative team environment within the F&B department
- Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully
- Participate in ongoing training and development to enhance service delivery and product knowledge
- Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations
- Maintain reliable attendance and flexibility in scheduling based on business demands
- Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence
- Proactively assist guests with questions, directions, hotel services, and local recommendations
- Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate
- Complete daily shift tasks and required reports to ensure operational readiness and accuracy
- Communicate effectively with other departments to support seamless guest experiences
- Create memorable, personalized experiences that make each guest feel recognized and valued
- Anticipate guest needs before they are expressed whenever possible
- Always Uphold the company's Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations
- Always maintain confidentiality of guest and hotel information
- Set up and maintain breakfast buffet presentation
- Prepare and serve coffee beverages
- Replenish food and beverage items promptly
- Maintain cleanliness and sanitation standards
- Provide friendly and efficient guest service
- Deliver room service orders to guest rooms with exceptional presentation
ESSENTIAL SKILLS AND QUALIFICATIONS:
• Food handling knowledge preferred
• Excellent customer service skills
• Early morning availability required
• Must be available to work mornings, weekends, and holidays
BENEFITS: - Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.